Compensation up to 500 euros for households and 1,000 euros for businesses in cases of long-term power outages both under normal and emergency conditions, the new framework implemented by the Energy requlator authority.

RAE approved the compensation framework for electricity consumers from the Network Operator (DEDDIE) in cases of long-term power outages both under normal and emergency conditions, with a decision that provides that:

-The power restoration time was set at 12 hours for normal conditions and 48 hours for emergency conditions (for example extreme weather events, natural disasters).

-In the event of exceeding the specified restoration time, the payment of financial compensation is foreseen, the amount of which is determined according to the category of affected low voltage consumers (domestic consumers, non-domestic consumers). This amount is established for domestic consumers at 10 euros until 2024 and gradually escalates to 50 euros in the next four years. For non-household consumers, the amount is doubled. It is noted that consumers are compensated with this amount for every 12 hours that their supply interruption continues after the specified restoration time. In particular, if the damage is repaired (under normal conditions) within 12 hours, no compensation is provided. If the damage is repaired after the first 12 hours, then for each 12 hours the compensation will be 10 euros. Also, the amount of 500 euros for residential consumers and the amount of 1,000 euros for low-voltage non-residential consumers is set as an upper limit to the total amount paid per consumer and year.

The escalation of compensation in the following years according to the consumer category is recorded in the attached table.