“The state will go to the citizen and not the citizen to the state.” This is the goal of the innovative action that e-EFKA will “run” as a pilot and, in the first phase, it will concern State insured persons who they will be informed by telephone by the institution six months before the submission of the application retirement for their possibility of retirement and for the necessary supporting documents, which they will have to provide.

This is a new initiative with a preventive nature which is planned to be implemented at the beginning of 2024 and initially will be addressed to potential retirees of Public. The new service seeks to mobilize the first 1,000 State insured persons, who meet the terms and conditions for retirement, six months earlier than the planned retirement date, so that they can use these months to collect all the necessary supporting documents in time and not be noticed phenomena of delay in the awarding of pensions due to deficiencies in the pension file.

The information process will be handled by the single service number 1555 of the Ministry of Labor and Social Security and, in this way, it is estimated that the time for issuing pensions will be accelerated and the level of service to citizens will be upgraded, avoiding the inconvenience of the insured.

The planning has already started with the meeting held by the e-EFKA commander, Alexandros Varveris, with the president of the Personal Data Protection Authority, Costas Menoudakos and honorary president of the Council of State, with the aim of ensuring the proper protection of the personal data of potential pensioners who will be informed by the services of e-EFKA, in the context of the operation of the new, innovative action it is developing.

According to relevant officials of the agency, after the pilot application, a possible extension of the action to other categories of insured persons, even to prospective retirees with consecutive insurance, will be considered, as they believe that they will benefit from this preventive procedure.

It should be noted that the issuance of State pensions has been significantly accelerated and the results recorded are considered particularly satisfactory, thanks also to the electronic Individual and Service Status Bulletin (e-DAYK), which introduces even greater precision in the information it incorporates regarding the insurance period of civil servants and further strengthens the element of automation in the process of awarding public sector pensions by adding new fields, while emerging as a valuable “tool” for the rapid attestation of insurance time and, by extension, for shortening the time issuance of the main pensions in the State.

At the same time, e-EFKA is continuing its intensive efforts to eliminate all pending pensions and to complete its full digital transformation. In this context, it implements two major projects.

According to e-EFKA, the first digital infrastructure-pillar, the new Integrated Information System (ISIS) which is financed by the Recovery Fund, will be the channel of interoperability with the information systems of other agencies, existing applications and registers of the public administration. Specifically, the 88 different e-EFKA databases will be unified in an Integrated Information System that will also communicate with the systems of the Insurance Debt Collection Center (KEAO) with the aim of faster processing of insurance and pension cases. Thus, the citizen will be able to check the stage of his pension and the officials, for their part, will be able to do their work better as they will all have access to the same system and the same data.

Also, an important role in the whole effort will be played by the upgrade of the “ATLAS” system. This project envisages the digitization of the insurance life of all citizens with the digitization of official documents and before 2002. With its completion, the citizen will be able to have a complete picture and access to his insurance CV, i.e. he will be able to see everything electronically his marks and the time of insurance.

Speaking to APE-MPE, the commander of e-EFKA, Alexandros Varveris, states that the innovative e-EFKA notification service for insured persons six months before retirement is another example of applied social policy writing.

“With new services, development of multi-channel solutions and tools that respond to the current needs of our insured, we are upgrading the level of service to citizens” characteristically mentions Mr. Varveris and notes that the digital revolution, which has been taking place in recent years at the institution, is followed by the revolution of the – essentially – human-centered approach, since, for the first time, e-EFKA communicates with the prospective pensioner and informs him validly and in time about the procedures he must follow with the aim of quickly awarding his pension.