Receivables: see how to have a gold or silver account on gov.br

Citizens or companies that have receivables from the Central Bank must raise the security level of their Gov.br portal account to silver or gold. The seal of level greater than bronze is required by the monetary authority to release, from Monday (7), the transfer of money forgotten in banks.

The Central Bank recommends, however, that this level increase be done before Monday, so that the citizen avoids facing failures and instabilities in the gov.br system.

“If you still don’t have an account at this level, you must register immediately or increase the level (if your account is bronze) on the website or in the Gov.br application. of the organ.

Anyone who does not have a silver or gold account will not be able to access the values, if they are entitled to receive forgotten money. The three levels of the gov.br account reflect the way it is created or validated. In the case of the bronze seal, the level of security and access to data is minimal.

Citizens who have not yet registered in the system can access the website sso.acesso.gov.br or download the Gov.br application to register. Those who already have an account need to check the level to see if it is necessary to upgrade. Both the registration and the change of seal can be done by computer, but through the application it is much easier, where the worker has access to more services.

The oldest accounts are mostly bronze level. They provide access to retirement services, through Meu INSS, and are also available to taxpayers who need to access basic data at the Federal Revenue, through the e-CAC (Virtual Service Center).

See how to get gold level on gov.br by cell phone:

To have a gold account, the change can also be made on the website or application, but the path is easier using the cell phone application, since the smartphone camera can perform facial recognition quickly, according to a test carried out by the report of sheet.

1. Access the gov.br app
2. Click on “Sign in with gov.br”
3. Enter the CPF and click on “Continue”
4. Then enter the password and click “Login”
5. In the blue frame above, where your name is, go to “Level Up”
6. Then go to “Increase Account Level”
7. The gov.br will ask for access to the cell phone camera, click “OK”
8. Guidelines for the photo will appear; click on “Face Recognition”
9. Frame your face and wait; the message “Face recognition performed successfully” will appear, click on “OK”
10. At the end of the procedure, the message “We validated your photo in the Electoral Justice database. You have reached the highest level of security for your gov.br account!”

Learn how to get a silver level on gov.br by cell phone:

1. Access the gov.br app
2. Click on “Sign in with gov.br”
3. On the next screen, enter the CPF and click “Continue”
4. Then enter the password and click “Sign in”
5. On the screen that reads “Personal data use authorization”, go to “Authorize”
6. In the blue frame above, click “Increase Account Level”
7. To make your account silver, choose one of the options that the app offers; if you are registered with Denatran, use facial biometrics; if it is a server, use data from Sigepe
8. Validation can also be done by registering with your bank on the internet.
9. Go where it says “Register via internet banking” and choose your bank
10. The next steps will depend on each financial institution; it is possible to obtain validation by Banco do Brasil, Banrisul, Bradesco, Banco de Brasília, Caixa Econômica Federal, Sicoob and Santander

Forgotten money will be released as per calendar. Payments start on Monday (7th) and run until March 26th. There will then be a second batch of releases. Consultations will begin on May 2. Anyone who does not remember the date of redemption of the values ​​​​in this first phase should make a new check in the system of values ​​receivable (click here to find out how).

In all, R$ 4 billion will be released in this first phase for a total of 28 million people and companies. There will also be a second phase of values, starting on the 2nd of May. The citizen who receives in the first batch can also have money in the second (or in other batches), since the amounts are released for different reasons.

With the date and time of the redemption in hand, return to the site on the day and time scheduled to request the transfer.

Check out the five steps to redeem the values:

Step 1 – Access the website valorareceber.bcb.gov.br

• Access to the website must be made on the date and time previously informed when consulting the website.
• If he still does not know the exact day of the redemption or if he has lost the date, it is possible to make the redemption at any time.

Step 2 – Log in with your gov.br account

• You must have a silver or gold level in the system to access the money
• If he doesn’t already have an account at that level, he needs to raise the security level through the website or app
• Citizen should not leave this update for rescue day

Step 3 – Read the disclaimer

• To have access to the money, you must read the disclaimer and accept it.

Step 4 – It’s Consultation Time

The Central Bank system will show:

• the amount to be received;
• the institution that must return the amount;
• the origin (type) of the amount receivable; and
• additional information, where applicable.

Step 5 – Click on one of the options that the system indicates:

• “Request here” – means that the institution offers a refund via Pix within 12 working days
• Select one of the Pix keys and enter your personal data;
• Keep the protocol number if you need to contact the institution
• “Request via institution” – means that the institution does not offer a return via Pix within 12 business days
• In this case, contact the telephone or email provided to arrange with the institution how to return the amount.

Stay tuned: Amounts Receivable information screen, citizens should consult the institution’s service channels by clicking on its name.