Receivables: see how to withdraw money from more than one bank

The worker or entrepreneur who has forgotten amounts receivable in more than one financial institution will be able to request the transfer of money in a single access from this Monday (7), according to information from the agency.

The amount will be released according to the dates and times informed to the citizen in the consultation made to the Values ​​Receivable System. The transfer of the amount, which will fall into the account within 12 business days, can be made by Pix, DOC (Credit Document) or TED (Electronic Transfer Available), following the five steps released by the Central Bank this week.

In this first phase, amounts left in closed checking or savings accounts with available balance will be returned; fees and installments or obligations related to credit operations improperly charged; capital quotas and apportionment of net surpluses of beneficiaries and participants of credit unions; and unsolicited resources relating to terminated consortium groups.

WHAT THE CONSUMER WILL KNOW IN THE CONSULTATION THAT STARTS THIS MONDAY (7):

• each amount receivable
• Name of bank or institution of each forgotten amount
• Resource types being returned

According to the Central Bank, anyone who has money from more than one source (for example, money left in a current account and leftover from a consortium) must follow the following steps to recover the amounts in an access:

Step 1 – Access the website valorareceber.bcb.gov.br

• Access to the website must be made on the date and time previously informed when consulting the website.
• If you still do not know the exact day of the redemption or if you have lost the date, you can redeem at any time

Step 2 – Log in with your gov.br account

Step 3 – Read the disclaimer

• To have access to the money, you must read the disclaimer and accept it.

Step 4 – It’s time for the appointment

The Central Bank system will show:

• the amounts receivable;
• the institutions that must return the money;
• the type of values;
• additional information, when applicable

Step 5 – Click on one of the options that the system indicates:

• “Request Here” – means that the institution offers a refund via Pix within 12 working days
• Select one of the Pix keys and enter your personal data;
• To request the transfer of the other values ​​through Pix, repeat the procedure for choosing the Pix key
• Keep the protocol number in case you need to contact the institution
• “Request via institution” – means that the institution does not offer a return via Pix within 12 working days
• In this case, contact the telephone or email provided to arrange with the bank how to return the amount​
• On the Amounts Receivable information screen, the citizen must consult the institution’s service channels by clicking on its name

In all, R$ 4 million will be returned to 28 million CPFs and CNPJs in this first phase. The second phase of returns will only begin on May 2, when a new query to the receivables system will be opened. The citizen or company may have forgotten money to be returned in more than one batch.

Until February 25, according to the Central Bank, 116 million queries had been made to the receivables system. About 114 million were individuals, of which 25.9 million received the message that they have money to redeem. Among the 2.7 million consultations with CNPJs (National Registry of Legal Entities) until the 25th, 253,400 companies have recoverable amounts.

Phase one release schedule

On these dates, those who have money to receive will know how much they can request the transfer

The second phase of releasing the values ​​will have money forgotten for other reasons, according to the Central Bank. Among them are fees, installments or obligations in credit operations whose return was not provided for in a term signed with the BC and prepaid or postpaid payment accounts closed with available balance.

There will also be payments in cases of accounts held at brokerages and securities dealers to register clients’ financial assets. In many cases, there are duplicate fee charges, which will also be refunded.

how to make the query

The query to find out if you will have the money is made on the website valorareceber.bcb.gov.br. For now, this check only shows values ​​to receive from the first stage of releases. The taxpayer’s CPF number and date of birth must be provided. In the business case, it is necessary to enter the CNPJ and the opening date. Heirs of retirees or workers entitled to the values ​​will also receive the money.

HOW TO CONSULT AND HAVE ACCESS TO MONEY

1. Visit the website valorareceber.bcb.gov.br
2. Inform CPF or CNPJ
3. In the case of individuals, inform the date of birth; for businesses, enter the opening date
4. If there are amounts receivable, the system will inform you of a date for you to return to the site and request the available money, starting on March 7
5. Note the date and time provided
6. On the scheduled day, return to the website and use your gov.br login to access the system, consult and request the redemption
7. If you miss the date, come back on the day informed for the recap at your first appointment, from 4 am to 12 pm
8. This new date will be a repechage Saturday; if you can’t redeem, there will be another chance, on March 28