To platform economydecisions that determine the daily life of the distributors do not come from human bosses, but from algorithms. These automated command They often prove to be opaque and, often unjustly, creating timetables based on factors such as location, ratings or other unknown indicators and not necessarily on objectivity.

Distribution of commands without human intervention

In this environment, each distributor ignores the criteria by which his platform entrusts traditions. Is the closest to the customer or has the highest evaluation of the previous week? As the Special Digitization of the Labor Patrick Foyrdin points out, *”What we often hear is a strong resentment, because these algorithms are opaque. Employees feel fully exposed, helpless and do not know which strategy to follow”.

The lack of reaction capacity to automated procedures decision -making is further intensifying the stress of distributors. There is no possibility of reviewing or protesting if a negative score was based on personal, unjust or exogenous criteria. As Foyerstein notes, *”they cannot address someone and explain that they got a poor grade because the customer did not like their face. But a zero evaluation has consequences” *.

Impact on pay and rights

Users’ evaluations are decisively shaping the possibility of future deliveries. It means that discrimination and personal prejudices can have a direct impact on a distributor’s paycheck. At the same time, the office “same pay for the same job” It is systematically violated as the remuneration is formed on the basis of dynamic factors and fluctuations, often without clear justification. Different salaries may apply in the morning than at night, which makes it difficult for transparency and predictability.

Collection and management of personal data

Another important issue is widely collection of personal data of distributors, with no clear update or check. *”For example, the location of one or a distributor is constantly recorded, regardless of whether or not it has a shift, whether or not it has activated his/her device. Specialist.

The opacity and dependence on the algorithm They leave distributors in a state of continuous precarious and insecurity, acting as “prisoners” in a system that does not take into account human emotions or the particular conditions of each employee. The need for a regulatory framework that will guarantee rights, transparency and data protection today seems more urgent than ever.