e-EFKA is entering the path of full digital transformation, with the aim of radically modernizing the service of the insured and pensioners.

Central axes of the design are the digitization of 53 million pages of physical documents from 28 former social security agencies, which were unified in 2016 under the “umbrella” of e-EFKA, as well as the development of a new Integrated Information System, the production operation of which is expected in 2026.

More than 50% of the paper archive was digitized

The digitization of insurance history has already made significant progress.

Speaking to APE-MPE, the commander of e-EFKA, Alexander Varverisstates that this is a continuous and dynamic process, which has been steadily evolving in recent years.

“We are moving at a fast pace to the next day’s EFKA. We are currently in the final stages of digitizing the paper archive, which includes millions of pages. About 70% of the total has already been digitized and our goal is to have this process fully completed by the summer of 2026, along with the data transformation. This will allow us to use the digitized information to issue pensions faster,” points out Mr. Varveris.

The benefits

As the digital transition is underway, the foundations are being laid for the full operation of the new Integrated Information System of the e-EFKA from 2026, a modern digital tool that will offer an easy-to-use environment for the citizen, enriched electronic services and a unified insurance image, regardless of funds or insurance period.

In the same spirit, Mr. Varveris emphasizes that new electronic services have already been implemented through the system, “such as the myEFKA and Dashboard services, as well as the e-registry. In the coming months, the Analytical Periodic Statements for construction projects, joint ventures and the State will also be added.”

With the new system, e-EFKA takes a decisive step towards a digitally mature and more efficient body, leveraging interoperability with other public organizations.

According to agency officials, the change brought by the new Integrated Information System is not just technological. It is a profound reform with a substantial impact on the daily life of the insured.

Thus, as they note, a single and reliable insurance image is ensured for each citizen, which offers full access to the insurance history, without physical presence or collection of documents from different agencies.

At the same time, digitization of paper files noticeably limits them delayserrors and the risk of loss, while the automatic interface with databases of other services allows the immediate and electronic retrieval of the necessary supporting documents. These developments enhance transparency and trust in the entire process.

In addition, the percentage of pension applications that will be processed automatically is increasing, reducing the waiting time.

At the same time, the granting of pensions and the processing of requests are accelerated.

Tangible results

The results of these initiatives are already visible and are reflected in the reduction of pending pensionsas well as the expansion of electronic services to the insured.

As Mr. Varveris underlines, “The digital transition is already bearing fruit in the awarding of pensions. The automated issuance of pensions is instrumental in keeping the overdue main pensions at around 15,000, despite a constant influx of new applications.”

Specifically, the number of pending pensions is steadily decreasing: approximately 15,000 overdue main pensions, 31,000 supplementary and 7,000 outstanding lump sums, mainly from the private sector.

According to responsible officials of the organization, the gradual de-escalation of the backlogs confirms that the investment in digital modernization improves the level of service for the insured.

Mr. Varveris comments that this progress is measurable and tangible. “From 2019, when the operator had almost no online services, we have now reached to provide over 130 digital services, covering a wide range of transactions. This translates into approximately 100 million visits to e-EFKA’s digital platforms in 2025 alone, visits that would otherwise require a physical presence, at a huge cost of inconvenience to citizens and strain on employees,” he adds.

Most, e-EFKA has electronic servicesallowing citizens to be served easily and without waiting from their computer or mobile phone.

The latest typical example is the new service DASHBOARD – myEFKA.

The new digital insurance profile gathers in a single, easy-to-use and secure platform all the critical information for the citizen, offering transparency, speed and simplification of procedures.

With the DASHBOARD–myEFKAcitizens have the possibility, among other things:

– Gain immediate access to their complete insurance history and all relevant certificates.

– To be informed in real time about the progress of their submitted applications and requests.

– Issue and print insurance awareness certificates immediately.

– To submit applications for allowances, benefits or data modifications, through simplified procedures.

– Track their contributions, overdue debts and pay them through the IRIS platform.

– To have immediate access to pension information notes and disability data, where necessary.

Also, the new myEFKA mobile application is available on the App Store and Google Play, with all Dashboard functions adapted to the mobile or tablet screen.

This new approach is part of the wider strategy of e-EFKA and the Ministry of Labor and Social Security for an effective and modern social security organization.

“We have come a long way, but we keep trying. e-EFKA demonstrates stability and consistency, with the aim of serving citizens”, declares Mr. Varveris.