The way the hospitals are evaluated by the patients themselves with the “digital tool for the evaluation of the internal patient’s experience in the Hospitals of the NHS”, was analyzed by the Minister of Health Adonis Georgiadis, with the Minister of Digital Governance Dimitris Papastergiou and the Deputy Minister of Health, Mario Themistocles.
To evaluation Patients are involved in 18 and above who were hospitalized for at least one day and this includes 35 questions that evaluate the main areas of the hospital, such as cleanliness and hygiene and care, while at the end being requested by one general assessment of care provided.
The evaluation process begins after the discharge, while at no stage is the identity of the citizen. Is created A unique ID identifiers and one ligament sent through Sms to the citizen 5 days after. He will be linked to the AMKA, while a prerequisite is to have the activated the intangible prescription.
It is noted that the evaluation ability remains active after 7 days the SMS shipment.
As the Adonis Georgiadisthe digital tool coming in a few days is aimed at all patients who have received discharge by a public hospital, who will score the services.
“We want to have a complete picture of the successes and failures of the 127 NHS hospitals”the minister pointed out. “From whether he has toilet paper and sheets to the most serious issues, such as waiting for the emergency.”he said.
As Mr. Georgiadis also explained, with the evaluation “We will be able to make a score of pleasure or dissatisfaction” and give in motivation to ‘Hospitals that do better and to We consider hospitals that will not provide what they should have to our patients. “.
Greece, in the EU, is ahead of many states, we are in the first 3 on the digital side of health, Mr. Georgiadis noted and thanked Mr. Papastergiou for the cooperation of the Ministries for the creation of the evaluation system.
“Our goal is to make the NSS better and to hide nothing under the carpet”, The Minister of Health stressed and called on patients who will be discharged next week to participate in the 3-5 minute assessment and are multiple choice questions.
Marios Themistocles In turn he stressed that “Evaluation tool is not a poll or opinion record but it is a management tool. We get to the NHS an extremely valuable information that scores and transmits us in real time the hospital conditions, as the patient has experienced. This tool will be managed by the hospital and the Ministry of Health will identify system malfunctions. It is a tool to score, intervene and punish if the situation is not corrected. “
Source :Skai
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