“OR artificial intelligence does not come to take the place of the pharmacist, but to become his right hand, a second brain that processes data, while man keeps the crisis, empathy and responsibility” With this phrase, the ‘Sophia“, The voice of artificial intelligence, was placed in the round bank discussion for its future pharmaceutical carecarried out in the context of Twenty -25th Pharma Point organized at Thessaloniki The Pharmaceutical Association of Thessaloniki. The central message of the conference: “25 years Pharma Point: With Sophia yesterday … we envision the future”.

The future, as it appeared in the Round Bank debate, including the president of the Thessaloniki Pharmaceutical Association Dionysios Eugenides and the General Manager of Noufio Communication Services, Wisdomhe has already begun to … ask questions, answer and ask for cooperation: “See me as a second brain,” Sofia said, making it clear that artificial intelligence is not a threat but a tool. An ally who promises to improve medicinal care – if used correctly.

Artificial intelligence in the pharmacy – ally or threat?

Artificial intelligence invades Greek pharmacies by bringing new tools, speed and accuracy, as well as anxiety about whether the human factor will be overwhelmed.

In the context of the debate, Sofia explained that her role is not to replace, but to enhance human abilities and stressed that the pharmacist remains the final responsible for any health decision. The cooperation between humans and developers is decisive and without the knowledge of the pharmacist, no algorithm can understand the real needs of patients, he said emphatically.

Question of responsibility and trust

What happens if it’s wrong? To this question, Sofia made it clear: “Responsibility belongs to the people who design, develop and manage technology. Artificial intelligence is a tool for support, not a substitute for a decision. “

Thus, as it made it clear, this means that the pharmacist must have the last word, while the state and the Ministry of Health must include health professionals in the process of developing such systems.

The pharmacist remains our “man”

Beyond the facts and algorithms, there is the human relationship, the one that makes the pharmacist “our man”, pointed out during the debate and stressed that the concern that technology could “cold” this relationship is real. Sophia, however, sees things otherwise: “Emotional intelligence is essential. My goal is to enhance cooperation and trust, not to replace it. ” Indeed, according to her, technology, if used correctly, releases time so that the pharmacist will be more devoted to humans – not on paper and procedures.

Personal Data Protection: The Great Fear

One of the most critical issues is protecting health data. Who has access to pharmaceutical files? How is it ensured that no sensitive information is leaked?

Sofia replied: “Protection of personal data is foundation. Artificial intelligence systems must have integrated security, encryption and strict access protocols. ” According to her, the cooperation of technologists, legal and health professionals is considered necessary to maintain public confidence.

Tomorrow’s pharmacy

The pharmacy of the future will not be cold or impersonal, it will be smarter and more human. Indeed, pharmacists themselves believe that technology can “get their hands on them”, save them time and allow them to focus on their key role again: to take care of man. “Technology must solve our hands, not tie our feet. If we use it correctly, it will allow us to be more with the citizens, “said Thessaloniki’s president Dionysios Eugenides.

Artificial intelligence will be the tool that will serve the pharmacist, not the opposite

Artificial intelligence is not going to “suddenly” invade pharmacies, but it will first go through production plants, it will be incorporated into the drug stores – where there is already modernization – and only when it has matured as a tool, will it reach the pharmacist, ready to meet real needs. This was pointed out by the president of the Thessaloniki Pharmaceutical Association, Dionysios Eugenides, during the Round Bank at Pharma Point 2025.

“Artificial intelligence will come to the pharmacy ready to be exploited. It will go through stages, it will have been “trained” in our needs. And then, the pharmacist will not have to look at huge databases every time, seek interactions, side effects or information that is constantly changing – because he will have a digital “partner” that will help him, “he said.

He was particularly diversity between pharmacies in large urban centers and those in the province and said: “In the villages, where colleagues are more isolated, the need for access to reliable and immediate information is even greater. They do not always have the time or tools. There, artificial intelligence can be a real ally. “

Answering the question if the pharmacist is in danger of turning into a simple “digital health adviser”, he was categorical: “I don’t feel like I’m overwhelmed. I give the final answer. Whatever the book with nights and frappe did, today can be done by a “smart” tool – but for me, not instead of me. The point is how technology will serve the professional, not to replace it. “

Speaking about the role of wisdom (and every AI), Mr. Eugenides said: “Whatever Sofia, Chatgpt, Google or the neighbor … is not addressed to the patient. The final answer should always be given by the healthcare professional. Only he knows how to use it responsibly. “

Artificial Intelligence does not come, is already here and use it without knowing it

“Artificial intelligence is not science fiction. It is already present in the daily life of pharmacies, it simply works so “quietly” that many do not realize it, “said Noufio Communication Services Director General Sofia Kounoupa, noting that from the websites to the commercial pharmacy programs that are predicting what you will order.

Answering a question about how AI helps with the speed and accuracy of the pharmaceutical act, he said: “We are not just talking about a queue reduction, but of the recipe faster, more orders, timely information, better pharmacotypes.”

Underlining that electronic prescription, which once looked technologically “difficult”, became the norm even in the smallest provincial pharmacy, he noted: “As the state supported the digitization of the prescription, so it must stand now, so that pharmacies, not just large, have no access to smart tools.”

Among other things, speaking about the balance of human and technology, he said: “AI can process a huge volume of data. But what he cannot do is show empathy. Cannot listen to the patient. This is human superiority. And there is the future: in cooperation, not in the confrontation. “

The discussion was co -ordinated by journalist – presenter Katerina Papakostopoulou, while the conclusion of the discussion focused on that artificial intelligence is not a threat, but an invitation in collaboration and the … bet for the Greek pharmacy is to find the golden balance: