As of Tuesday (25), Latam customers will be able to send and receive free text messages via WhatsApp, Facebook Messenger and iMessage during the flight. Initially, the functionality will be available on 56 Airbus A320 family aircraft that fly within Brazil and to other destinations in South America.
Until then, the facility was only offered to Latam Pass customers in the Gold, Gold Plus, Platinum, Black and Black Signature categories, who have a complete and free internet package on domestic flights through a voucher sent by the airline before the flight.
Latam intends to extend the service to other aircraft in its fleet and reinforces that the free package is only valid for text messages – that is, it does not allow the transfer of photos, videos or other files.
To access the service, the customer must put their mobile device in airplane mode, connect it to the Latam Play Wi-Fi network, type latamplay.com in their browser and select the free text message package. If the customer prefers, there are other paid packages for browsing or streaming.
The free text messaging package is one of Latam’s initiatives to expand connectivity and the offer of in-flight entertainment amid the resumption of air travel.
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