Citizens, wherever they are, now have the possibility to “chat” with the “Digital Assistant” in the 24 official languages of the European Union as well as in Albanian
The multilingual “Digital Assistant” mAigov presented at noon on Thursday (25/1/24) by the Ministers of Foreign Affairs Giorgos Gerapetritis and Digital Governance Dimitris Papastergiou at the “Yiannos Kranidiotis” amphitheater of the Ministry of Foreign Affairs.
Through the platform, there is the possibility for citizens to interact with the Greek State in 25 languages.
In particular, citizens from wherever they are now have the possibility to “chat” with the “Digital Assistant” in the 24 official languages of the European Union and in Albanian and to be informed about the services and administrative procedures provided.
The “conversation” can be carried out from the mobile phone, tablet or computer, by submitting a question in writing or by voice.
The “Digital Assistant” helps them locate the service they are looking for in a simple and friendly way, while at the end of the “conversation” they have the possibility to evaluate the application.
The Minister of Foreign Affairs, Giorgos Gerapetritis, stated:
Every day that the quality of the services provided to the citizen is upgraded is an important day for the administrative system of our country.
It is important today to focus on the fact that Greece, the Greek Government remains on the side of the Greek, anywhere on earth.
The goal of the Strategic Plan of the Ministry of Foreign Affairs for the Expatriates is to bring the entire Hellenism closer to the Metropolis.
We will continue to stand by the citizens because foreign policy does not only mean supporting national interests in the international arena, but also supporting Hellenism everywhere”.
The Minister of Digital Governance, Dimitris Papastergiou, stated: “mAigov has carried out, so far, more than 300,000 dialogues and we are very happy because in the Ministry of Digital Governance we are moving forward dynamically, pioneering at the European level and contributing to the vision of Prime Minister Kyriakos Mitsotakis for an extroverted and friendly country. mAigov now “responds” to 24 European languages plus Albanian, enabling expatriate Greeks, but also citizens who do not speak Greek in general, to seek information on a range of services and procedures provided by the Greek government. In collaboration with the Ministry of Foreign Affairs, our goal is to expand services for both Greek citizens and foreigners, to further become a pole of attraction for investment, tourism, innovation. What is required is to take steady steps towards a more outgoing, brighter, more digital Greece».
It is recalled that the mAigov “Digital Assistant” search is carried out in -to date- 1670 services of gov.gr and 3296 administrative procedures of the National Register of Administrative Procedures “MITOS”.
It is pointed out that the model has reasoning and answers based on the data entered. It takes into account the original question and remembers the conversation during the session, ensuring an optimal experience for each user. Since the launch of the “Digital Assistant” more than 300 thousand dialogues have taken place.
These dialogues can now take place in the 24 official languages of the European Union (English, Bulgarian, French, German, Danish, Greek, Estonian, Irish, Spanish, Italian, Croatian, Latvian, Lithuanian, Maltese, Dutch, Hungarian, Polish, Portuguese , Romanian, Slovak, Slovenian, Swedish, Czech, Finnish) as well as in Albanian.
Source: Skai
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