It starts from today Thursday February 1st the Greek Energy Ombudsman, as announced by the Waste, Energy and Water Regulatory Authority.

THE Energy Broker mediates in order to facilitate the out-of-court resolution of disputes between consumers/customers of electricity or natural gas and suppliers and operators of electricity or natural gas networks.

The subject of energy mediation can be, for example, disputes over charges, clauses, the amount of consumption, the ambiguity of the bill, etc.

The consumer’s application for mediation is made through the ENOMOS (Energy Ombudsman Operating System) online platform developed by RAAEF for this purpose.

Conditions for submitting the mediation application are:

  • The previous submission of a complaint to the www.myrae.gr application which was unsuccessful
  • The difference falls within the acceptable categories of mediation
  • The acceptance of consideration of the dispute by the Energy Ombudsman

The Energy Ombudsman completes its process resolving the dispute between the consumer and the supplier/administrator within a period of 90 days from the date of receipt of the complete file of the report/complaint.

The deputy professor and member, Mr. Komninos Komnios, was appointed as the Energy Ombudsman by the Plenary Assembly of RAAE.

It is noted that the entire process is offered free of charge to consumers.