The application “MyCoast» is available free of charge to citizens in order to submit complaints for arbitrary occupation of beach or for exceeding the concession.

By opening the application, the citizen should locate the area of ​​interest either by searching on the application map or by “scanning” the QR code of the concession, which will be compulsorily posted on a sign on the beach.

As soon as the area is located, the polygon of the concession and its details (location, start – end, use, area) will be displayed on the mobile screen. If the citizen finds out arbitrary occupation of extent or and obstruction of free accessmay submit the aforementioned complaints through applicationselecting the specific concession or the specific point on the map if there is no active concession.

The user specifies the reason for the complaint, enters a brief description of the problem and chooses whether the complaint will be submitted anonymously or surnames. In the latter case, its connection with personal taxisnet codes is required to complete the process.

It is noted that only one complaintper type of complaint, can be submitted the same day from the same device and for the same concession, and that the complaint can be submitted from a mobile device located near the point of said concession.

If it is not possible to submit a complaint through the application, complaints are made by any other suitable means before any public authority, which is obliged to forward it to the competent Real Estate Service on the same day.

The Real Estate Services can examine the complaints after categorizing them according to their number per position, the gravity of the alleged violation of the terms of the concession, their definite or indefinite content or their named or anonymous nature.