The Hellenic Consumer Workers’ Association reminds consumers who intend to travel by plane next time, their rights in the event of wear or loss of luggage.

When do rights apply

Rights apply in accordance with EU law only if:

– The flight is executed by and to a country by EU Member State by an air carrier of any country, inside or outside the EU.

– The flight is operated by a third country, except for the EU, to EU country by an EU carrier.

– The flight is run by EU country, to a third country outside the EU, by a country carrier inside or outside the EU.

Baggage

OR airline with which you travel, it is responsible For any deterioration or loss of luggage that has passed through a related check, provided that the incident that caused it was reported on the aircraft or during any period, during which The luggage was under her responsibility.

In these cases, you are entitled to compensationwhich may rise up to the amount of 1,220 euros.

If the damage was caused by a defect or quality of your luggage, you are not entitled to compensation.

In the case luggagethe airline is responsible if the damage is caused by its own fault.

When should the complaint be made

In case of luggage wear that have been delivered during ticket checks, you must submit Written complaint to air carrier within 7 daysand in case of delay, within 21 days, from the day you received your luggage.

If you do not find your suitcase upon arrival at the destination airport, then you should report it immediately to the airport’s lost office office, where you will complete a luggage loss statement to be notified in the event of it.

If your luggage is not found in 21 days, it is considered lost.

Consumers can find more information on traveler rights in the “traveler’s alphabet” on the website of the Greek Consumer Workers’ Union.