The train 521 was immobilized in Tithorea at 07:00, operating the Leianokladi-Athens route, due to damage to the telecommunications system in the Davlia-Sphinx Department.
According to a Hellenic Train announcement, technical staff of the Infrastructure Administrator (key) went to the point for the restoration of the problem. After repairing the damage, the train departed for its final destination with a delay of 95 minutes.
The company has taken immediate action to solve the problem, prioritizing the service of the 34 passengers of the train. The train staff made information announcements, while water was offered to passengers during the waiting.
Hellenic Train also informs that under European Regulation 2021/782, trainers can be compensated with 25% of their ticket value, in the following ways:
– Tickets issued by ticket offices and paid in cash are only compensated by active tickets.
– Ticket holders who have been purchased with card, regardless of sales channel (tickets, webticketing & app) can:
– Either contact a station to compensation for the ticket.
– Either send a written request to the company through the complaints/requests form with the ticket number, if it is electronic, or to attach the PDF of the ticket or a clear photo if it is a publication, requesting the price, which will be returned to the card used to purchase the ticket.
For more information and to submit compensation applications, passengers are kindly requested to visit the Hellenic Train website or contact the relevant customer service services.
Source: Skai
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