The platform axiologisi.ypes.gov.gr, where citizens have the opportunity to evaluate public administration agencies every six months, presented today, Tuesday, May 6, by Interior Ministers, Thodoris Livanios and Digital Governance, Dimitris Papastergiou, in a joint interview.

Through axiologisi.ypes.gov.gr, for the first time in the history of public administration, citizens have the opportunity to evaluate electronically, immediately and unhindered the services offered by the central government and local government. The relevant questionnaire consists of about 50 questions and covers nearly 45 services and bodies.

The purpose of the initiative is to improve the interface of citizens with public administration and to remove malfunctions, where they are observed and recorded, through the measurement of service satisfaction provided by public bodies.

Adult Greek citizens or permanent residents of the country, who are registered in the National Register of Communication (Emep.gov.gr), enter the platform either directly to axiologisi.ypes.gov.gr, or through gov.gr in the “Citizen and Daily” section and in the “Citizens” section. In addition, those who have installed on their mobile, their digital wallet, gov.gr Wallet and have accepted emep.gov.gr the electronic communication with public administration bodies will receive a notification (push notification) with the relevant link.

Specifically, citizens enter the Public Administration Evaluation Platform using TAXISnet codes to ensure the uniqueness of each submission. Interested parties complete a structured electronic questionnaire, which requires an average of 7 minutes. The evaluation is done on a scale of 1 (“not satisfied”) to 10 (“completely satisfied”) for a series of public services related to their daily lives, quality of life and work.

The form of the questionnaire includes three basic parts:

  • The Central Government’s Services Assessment .
  • The evaluation of local government services (Municipality’s road jurisdictional network, Region’s road jurisdictional status, cleanliness, playgrounds, electricity, parking spaces, green areas/parks, municipal police, sidewalks, infrastructure for people with disabilities, construction services, Primary and Secondary Education Buildings, KAPI, Municipal Transport, Municipal Practitioners, Stray Animal Management Program, etc.).
  • Profile questions and sentences: Citizens will be able to report which services have recently visited (KEPs, Independent Public Revenue Office, aliens, etc.), if their children attend some level of education, freely submit their observations and propose services they would like to digest.

It is noted that for services where service becomes face to face (eg KEPs) a complementary method of evaluation is designed. After removal from the counter, the citizen will receive an electronic questionnaire on his mobile phone, through which he will be able to evaluate both the service and the procedure followed.

It is worth pointing out that the survey will take place twice a year, During the April – May and October – November periods. Also the processing of answers to the questionnaire will be made grouped and anonymized, While the results of the survey will be posted in a special category on the platform and will be accessible to all citizens.

The analysis of the data resulting from citizens’ comments will be done at many levels: per body, by service, per region, regional unit, municipality and municipal unit, and even at the Postal Code level. The answers will also be examined on the basis of the age group of participants.

It is important to emphasize that the questionnaire is drawn up by the Ministry of the Interior and will be updated at regular intervals, both in terms of the range of bodies and/ or services it includes, as well as the parameters under consideration.

THE Minister of the Interior, Theodoris Lebanesestated: “The modernization and improvement of the wider public sector goes through the evaluation of the services provided daily to citizens. With this new initiative we took together, the Ministries of Interior and Digital Governance, we establish and apply for the first time through a regular electronic questionnaire the largest scale of public services and bodies of the central state and local government. It is noteworthy that this evaluation by the citizens is awarded the assessment within the public services, which has begun and is being implemented. In order to continue the State to operate properly and seamlessly, we must identify practical malfunctions, delays and omissions, so as to eliminate systemic timeless weaknesses and ultimately aim for faster service and elimination of suffering.

On his part, the Minister of Digital Governance, Dimitris Papastergiou, stated: “The Ministry of the Interior and Minister Thodoris Lebanese for the first time in the history of public administration are implementing a key reform. The Greek State, with extroversion, is in the crisis of the citizens, with the aim of making it better, solve problems, modernizing it even more. Citizens will not only be the recipients of this upgrade, but also participants in the process. From today, through Gov.gr anonymously they can complete a simple and understandable questionnaire in a matter of minutes to evaluate a series of services of various bodies to help upgrade them. One of the two questions in the free text is of particular value, where citizens are called upon to propose the digitization of services, who believe that they would further improve their daily lives. “