Bianca Artbell, 30, left in tears over the incident (Photo: SWNS)

In rare cases, the incontinent mother was forced to dive in the middle of River Island because she wouldn’t allow staff to go to the bathroom.

Bianca Artwell, a 30-year-old rugby player from Warwickshire, suffers from a condition that affects the nervous system called Functional Neuropathy (FND).

This means that Bianca has symptoms such as weakness and paralysis, tremors and tics, difficulty walking, loss of balance, and incontinence.

Bianca said last week that she would return her 3-year-old daughter’s shoes to River Island at Rugby Elliott Retail Park.

Arriving at Bianca, she realized that she needed an uncontrollable toilet for her FND.

However, when I asked the employee if he could use the bathroom, he said it was against company policy and did not give him the right.

The store manager told her to go to the bathroom in the cafe across the street, but Bianca got wet when she left the store.

Instead of helping her mother, staff reportedly placed a “wet floor” sign next to her.

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Bianca Artwell, 30, stands in front of River Island at Rugby Elliott Retail Park after a shopping trip ended in disaster. Two mothers suffering from debilitating neurological conditions have been nominated as key personnel in the clothing retail industry ???Inhumane???Denied the right to use store toilets.Later, she got wet in the middle of a store busy. See the SWNS story at SWMDwet. Bianca Artwell, 30, suffers from Functional Neuropathy (FND). This is a condition that affects her nervous system and how the brain and body send and receive signals. Symptoms include weakness and paralysis, tremors and tingling, difficulty walking, loss of balance, and incontinence. Bianca from Rugby, Warwickshire, recently visited a local branch on River Island to try and return her 3-year-old daughter's shoes. But as soon as she got closer, she realized that she needed a bath, which she was trying to control for her NDF. She asked the staff to use the store's bathroom and explained her condition and she couldn't wait, but they refused because it was against company policy. Despite the request of the store staff and manager, Bianca was told to go to a cafe across the street, but when she left the store, she couldn't control herself and got wet. Instead of providing help, the staff ignored the two frustrated mothers and set up a “wet floor”. She signs next to him.

Bianca suffers from a neuropathy called functional neuropathy (Image: SWNS)

River Island said in a statement that it would consider customer service policies after the incident.

Bianca remembered how she felt. She left it at the door of the store, which has a sign inviting people to watch the show without a cover or stand.

“I have been working in retail for many years, but I have the characteristic of getting rid of it, such as the elderly, pregnant women, children, and people with disabilities.

“Is there a policy for clients to further fail after an accident like this for not providing compassion, dignity, or treating them as human?”

Bianca was injured at the time she was in an accident, knowing there was no staff to help her.


What is a functional neuropathy?

According to the NHS, functional neuropathy includes actual neurological symptoms, but not due to a disorder of the nervous system.

They are called functional symptoms because they affect the “function” of the body, not the damage caused by the “structure”.

This problem has been around for a long time, common to both men and women, but has been called “hysteria” for much of history. Recently, psychiatrists called it “conversion disorder” because it was believed that the patient “converted” stress into a physical symptom.

However, not all patients have serious psychological problems. Many patients have a period of accident or illness, after which they develop functional symptoms.

Symptoms include:

  • Loss of engine control
  • sensory symptoms
  • speech problems
  • Seizures or convulsions
  • visual symptoms
  • cognitive problems

These symptoms are common, affecting about a third of people attending neurology outpatient clinics.

They can make decisions quickly and discretionally, sometimes with clear and reassuring explanations, and other times everything necessary for the patient to improve.

“I am very sorry to address the three employees, but I explained to them that I had an accident.

“They just looked at me and the manager getting ready to leave told them to put up a sign on the wet floor.

I was frozen in total horror.

“An employee came to me, but instead of giving me help, a wet floor sign stood next to me and left.

I was shocked. I thought that he should come back, but instead he and his colleagues kept talking.

“The manager walked past me, said goodbye to my colleagues, gave me a confused look, and left the building.

“When another customer came and followed me and followed the sign on the wet floor, I finally realized that was my problem and the staff would not help me.

Go to the dressing room, offer a tissue, offer other clothes, or “Are you okay?”

He had tears in his eyes.

Bianca Artwell, 30, stands in front of River Island at Rugby Elliott Retail Park after a shopping trip ended in disaster. The two mothers, who suffer from debilitating neurological conditions, asked senior staff at a clothing store:

Bianca has initiated a formal process against River Island (Photo: SWNS)

Bianca finally called her two friends and walked across the street to New Look to buy new clothes and cleaning supplies from Super Drugs.

He filed a formal complaint against River Island and asked the staff for better training.

A River Island spokeswoman said:

“Our customer service manager is already in direct contact with these customers. We have reviewed our policies and procedures and everyone who visits our store welcomes and cares for them. I will make you feel.”

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