Panel SA: Delivery gains space in the ranking of consumer complaints in 2021 and surpasses telephony


The closing balance of the year on the complaints website Reclame Aqui once again points out online stores in the lead, with a 22.6% share in the total.

The number indicates a retreat in the target of criticism compared to 2020, when online stores accounted for nearly 27% of complaints.

Of the more than 5 million complaints registered on the platform as of December 28, more than 1.1 million referred to internet purchases.

Banks follow in second place, with 11.6% this year, compared to 10.6% in 2020. They are ahead of delivery, which won gas in the pandemic and ended up appearing among the main categories claimed this year with a 7% share, compared to 5.6% last year.

The service surpassed the level of complaints about mobile telephony (5.4%).

with Ana Paula White


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