The website of the retailer Americanas.com returned to work this Wednesday morning (23), after having been the target of a hacker attack since last Saturday (19).
At around 10 am, the Americanas website was accessed again. The Submarino website, which belongs to the same group, returned an hour and a half later.
Around noon, Shoptime and Sou Barato, two other company websites that were also under attack in recent days, were still offline. According to the company, services are being gradually restored.
The group, which was criticized by customers on social networks for communication failures, released a statement this morning about the case:
“Americanas informs that it is gradually and safely restoring its e-commerce environments since Wednesday (02/23), suspended due to a security incident of which it was a victim between February 19 and 20. There is no evidence compromise of the databases. The teams remain mobilized, with all the security protocols, and will act for the full recovery in the shortest possible time. The company reinforces that the security of information is its priority and that it will continue to maintain the market, updated customers and partners.”
On the Americanas website, a notice on the home page informs customers that the company is “returning gradually, progressively making products and features available, so you can buy safely.”
experts heard by sheet estimate that the company’s loss with the paralyzed sites exceeds R$ 100 million per day, based on the company’s third quarter sales, the latest available data.
Already according to sales projections for 2022 made by the bank Goldman Sachs, the daily average of sales this year would be R$ 145 million.
The stoppage also disrupted product deliveries, with hundreds of customers complaining on the company’s social networks, as reported by the sheet.
After closing the trading session on Tuesday (22) down by 5.40%, the Americans share rose again this Wednesday on the B3. Around noon, the paper advanced 3.59%, to R$ 30.86.
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