Receivables: Forgot the redemption date? Know how to make a new query

The Central Bank will start releasing, next Monday (7), the amounts receivable from customers who have forgotten money in banks and financial institutions for some reason. The release follows its own schedule and the citizen can only withdraw the money on the day scheduled by the system.

The date and time for withdrawing the amount was informed to taxpayers who consulted the amounts receivable on the website as of February 13th. For those who forgot the day and time when they should return to the site, it is possible to make a new query, according to the institution.

The taxpayer must have with him the CPF number, if the check is for an individual account, and the date of birth. In the case of companies, the consultation is carried out by informing the CNPJ and the date of opening of the business. Heirs will also be entitled to the amounts receivable.

In all, R$ 4 billion will be released in this first phase for a total of 28 million people and companies. There will also be a second phase of values, starting on the 2nd of May. The citizen who receives in the first batch can also have money in the second (or in other batches), since the amounts are released for different reasons.

Exit how to make the new query

1. Visit the website valorareceber.bcb.gov.br
2. Inform CPF or CNPJ of those who want to consult the values
3. For individuals, inform the date of birth; for companies, enter the business opening date
4. If there are amounts receivable, the system will inform you of a date for you to return to the site and request the money, starting on March 7
5. Write down the date and time informed to return to the site at the exact time and make the transfer

On the scheduled day, the worker must return to the amounts receivable website to make a new query. In it, the total to be withdrawn, the financial institution and the reason for the “forgetfulness” will be informed. If you miss the date, it will be possible to return on the day informed for the recap at your first appointment. The hours are from 4:00 to 24:00.

According to the Central Bank, the new redemption date will be a Saturday. There will also be another chance, on March 28, to get the money back. The indication, however, is to pay attention to the days scheduled for release and ask for the transfer of money. It can be done by Pix, DOC (Credit Document) or TED (Electronic Transfer Available).

CHECK OUT THE FIRST PHASE RELEASE CALENDAR

On the dates below, those who have money to receive will know how much they can withdraw

SEE THE FIVE STEPS TO REDEEM THE VALUES

Step 1 – Access the website valorareceber.bcb.gov.br

• Access to the website must be made on the date and time previously informed when consulting the website.
• If he still does not know the exact day of the redemption or if he has lost the date, it is possible to make the redemption at any time.

Step 2 – Log in with your gov.br account

• You must have a silver or gold level in the system to access the money
• If he doesn’t already have an account at that level, he needs to raise the security level through the website or app
• The citizen should not leave this movement until the day of the rescue.

Step 3 – Read the disclaimer

• To have access to the money, you must read the disclaimer and accept it.

Step 4 – It’s time to consult:

The Central Bank system will show:

• the amount to be received;
• the institution that must return the amount;
• the origin (type) of the amount receivable; and
• additional information, where applicable.

Step 5 – Click on one of the options that the system indicates:

• “Request here” – means that the institution offers a refund via Pix within 12 working days
• Select one of the Pix keys and enter your personal data;
• Keep the protocol number if you need to contact the institution.
• “Request via institution” – means that the institution does not offer a return via Pix within 12 business days
• In this case, contact the telephone or email provided to arrange with the institution how to return the amount.

Stay tuned: Amounts Receivable information screen, citizens should consult the institution’s service channels by clicking on its name.

Money will be in the account within 12 days

According to the Central Bank, the deadline for releasing the money is 12 working days and for payments through Pix, for institutions that accept this type of transfer (the system will show). You will need to provide the Pix key when making the transfer request. In case of transfer by DOC or TED, the deadline depends on each bank. Transfers made by DOC are limited to BRL 4,999.99 and are deposited in the account within one business day. The cut-off time for the transaction is determined by the bank.

Transactions through TED, in turn, have no value limit and fall into the account until the end of the day, if carried out before 5 pm. Otherwise, the transfer is scheduled for the next day. The cut-off time may vary, also depending on the financial institution.

The redemption of the money will only be allowed to those who have a password on the Gov.br portal, but at a silver or gold level. Citizens with a bronze account will not have access to the transfer. To increase account security, you need to access gov.br and level up on your computer or cell phone.

Accounts that are validated by facial biometrics from the CNH (National Driver’s License), bank details, through the internet bank or registration in the public servants system have a silver security level.

To be gold, it is necessary to have the account validated by the facial biometrics of the Electoral Justice or by a digital certificate compatible with ICP-Brasil (Brazilian Public Key Infrastructure).

Learn how to get gold level on gov.br by cell phone:

To have a gold account, the change can also be made on the website or application, but the path is easier using the cell phone application, since the smartphone camera can perform facial recognition quickly, according to a test carried out by the report of sheet.

• Access the gov.br app
• Click on “Sign in with gov.br”
• Enter the CPF and click on “Continue”
• Then enter the password and click “Login”
• In the blue frame above, where your name is, go to “Level Up”
• Then go to “Increase Account Level”
• The gov.br will ask for access to the cell phone camera, click “OK”
• Guidelines for taking the photo will appear; click on “Face Recognition”
• Frame your face and wait; the message “Face recognition performed successfully” will appear, click on “OK”
• At the end of the procedure, the message “We validated your photo in the Electoral Justice database. You have reached the highest level of security for your gov.br account!”

How to get the silver level gov.br account

Seal is required to receive money that will be released by the Central Bank and to access the statement of income tax.

Watch the computer step by step:

1. Access the website https://sso.acesso.gov.br/
2. On the right side of the screen, under “Identify yourself at gov.br com”, enter your CPF number and click “Continue”
3. On the next screen, enter your password and click “Login”
4. Click on the “Privacy” box
5. Under “Trust Seals”, click “Manage Trust Seal List”
6. On the next screen, click on “Authorize”, so that the system has access to your personal data
7. Your account level will then appear and what you have to do to change your level.

To get silver seal

• The simplest way to get the silver level is by registering on your bank’s website, through the gov.br portal.
• There is also validation of the registration via the server system, for those who are civil servants, or through Denatran (National Traffic Department), which will access the data of those who have biometrics registered in this system.