After Itaú customers reported on Thursday (3rd) a series of difficulties with the bank’s services, this Friday (4th) BB (Banco do Brasil) and Nubank customers are suffering due to operational problems with the applications of the Financial Institution.
According to online service monitoring website Downdetector, at around 1:21 pm, notifications of issues from users of the BB app jumped to around 515 records.
Internet banking operations and application login were the main complaints from users.
“Banco do Brasil identified that a firmware update caused a problem throughout the day, making it difficult to access its app. BB is working to get the application to operate normally again. BB emphasizes that there will be no harm to its customers and maintained other service channels are available, respecting physical and digital coexistence”, informed the bank in a note.
In the case of Nubank, around 12:40 pm, notifications peaked at around 400 records.
Account balance and value transfers appeared as the main problems registered by fintech customers.
“We regret the fluctuations identified by a portion of our customers in some services today (4). We inform you that operations are being gradually normalized and our systems are 100% safe. The visualization and availability of some functionalities were impacted . The integrity of all information is guaranteed”, says Nubank.
Notifications related to BB and Nubank had a decline throughout the afternoon, but still remained at high levels – at 4:01 pm, Downdetector pointed to about 270 notifications from state bank customers and 170 from fintech.
On the Stock Exchange, BB’s shares closed down 2.5%, while Nubank’s shares retreated 2.1%. The Ibovespa index closed down 0.60%.
Itaú withdraws fine from cards expired on Thursday and paid on Friday
On Thursday, Itaú Unibanco was the target of several complaints from disgruntled customers, with complaints involving problems accessing accounts, including through the bank’s application.
According to the bank, the origin of the problem was related to a delay in the processing of bank data, which generated the need for reprocessing.
“Customers with invoices for cards and bills due on Thursday (3) and paid on Friday (4) will have interest and charges for 1 day of delay inhibited or, if charged, automatically refunded to their checking account. will be evaluated on a case-by-case basis”, reported Itaú.
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