Five new products and personalized service services, as well as new store opening hours, were announced at the 7th PPC Group Trade Conference held at the Metropolitan Expo on December 13.

Specifically, the new services as announced are:

  • PPC is designing a new model of telephone customer service by a specific, specialized representative, who will ensure a personal relationship, deep knowledge and immediate response. In early 2025, the service will begin to be provided free of charge, 24/7.
  • A new digital bill, as well as a new QR code on the paper bill that will lead to a video with a digital representative (avatar) and explain the fields of the bill, will be implemented by PPC in the first quarter of 2025, offering easy access and detailed presentation of charges, consumption and history, as well as the ability to pay instantly without connecting to an application, making it easier for customers who are not familiar with technology.
  • PPC is launching the ElectricianPass service, which will be available from the first quarter of 2025. With this service, obtaining the Responsible Installer Declaration (PPC) is easy, fast and with the reliability of PPC, with an appointment tailored to the availability of customer. Through ElectricianPass, customers will be able to charge the service to their account as a lump sum or with an installment plan.
  • PPC is launching an innovative program of sensory accessibility in its stores in collaboration with the organization, The Happy Act to map spaces, introduce special markings and provide unloading spaces to better serve people with neurodiversity.
  • At the same time, remaining committed to the immediate and quality service of its customers and adapting to the needs of local communities, PPC is changing the opening hours of its stores from Thursday, January 2, 2025. The stores will now operate from 8:00 a.m. to 3:00 p.m.: 00 every Monday, Wednesday and Saturday, while every Tuesday, Thursday and Friday they will be open from 8:00 to 20:00.

In the context of the conference, the Deputy CEO and Head of Commercial Activities of PPC Group, Giorgos Karakousis, said: “At PPC, we focus on people. We essentially listen to the needs and expectations of each generation, offering transparency, personalized solutions and services with real added value. PPC’s strategy focuses on creating a holistic approach to customer needs, beyond simple energy supply. Our goal is to be the first choice of customers, not out of habit, but because we are the most modern and environmentally and consumer friendly company. That’s why we constantly make sure to make our customers’ everyday life easier and essentially better”