An announcement in which it refers to “inaccuracies” was issued by Teleperformance, on the occasion of recent publications by the Guardian and Deutsche Welle.

In its announcement, the company states that the Teleperformance Greece is committed to supporting the health and well-being of its employees. He adds that “remains committed to creating an inclusive and supportive work environment, while placing a high value on transparency in all aspects of our operations”.

In detail, the company states:

“As one of the 10 companies distinguished in the Best Workplaces at Work 2024, Teleperformance Greece is committed to supporting the health and well-being of its employees. We remain committed to creating an inclusive and supportive work environment, while placing a high value on transparency in all aspects of our operations. In order to clarify the recent publications, we wish to clarify and correct inaccuracies presented in reports about our activities in Greece. Below are the exact details.

Teleperformance Greece prioritizes employee well-being, offering salaries 25-30% higher than the national minimum wage, as well as additional benefits for telecommuting, housing and communication costs. Over 70% of employees receive additional cash performance incentives.

Teleperformance employees in Greece work 7 hours and 15 minutes per day, and the remaining 45 minutes are paid breaks during working hours. In relation to the use of the toilet, a point mentioned in the publication, additional time is provided, beyond the minimum set by Greek labor legislation, which provides that all breaks are usually taken outside working hours. Toilets are located near the production areas and all employees have access. We point out that 75% of TP Greece’s employees work from home.

We are in full compliance with national labor laws, which allow companies to hire staff on fixed-term contracts. These contracts are necessary in our industry, as some projects have a limited duration. This is communicated to employees before they are hired. Most of these contracts have a duration of at least one year. Also, more than 40% of TP Greece’s employees are employed with open-ended contracts.

In addition, as part of our human-centric character, the company offers additional benefits to all our staff, such as:

  • Free access to qualified medical staff for medical advice and support.
  • Free annual breast ultrasounds for all employees.
  • Free contact with mental health professionals to support emotional well-being.
  • Blood bank available for employees and their families.
  • Special benefits and offers at one of the largest diagnostic centers in the country.
  • Wellness programs and sports activities to promote a healthy lifestyle.
  • Discount vouchers for the purchase of school supplies for the children of employees.
  • Exclusive Greek language learning platform for foreign workers and their families, promoting cultural integration and personal development.

For workers who need to relocate, a comprehensive program is offered to ease the transition, including free support from real estate agencies, airfare, visa assistance where needed, and hotel accommodation for the first two weeks of employment.

In addition, we provide free accommodation to our employees in Chania, which includes other costs such as water and utilities. The only cost directly borne by the employees is the consumption of electricity, which is calculated in full transparency through meters per apartment. Employees have the right to host guests in their apartments, as long as they notify them in advance for security reasons. In the event that employees do not opt ​​for free accommodation, an additional accommodation allowance is offered.
It is important to note that as a company we emphasize the professional development of our employees and we are proud that 94% of them are promoted internally. This is true even of the current management, many of whom began their careers as agents. We believe this strong rate of internal promotion reflects our commitment to providing meaningful and long-term professional career prospects.

Teleperformance Greece holds the ISO 45001 certification, underlining its commitment to health, safety and the creation of a supportive work environment. This strategic approach and strong corporate culture have allowed Teleperformance Greece to attract talent from more than 110 nationalities, providing top-notch services using innovative technologies.

Sincerely,
Teleperformance Greece”