The new service system was put into operation “My1521” of the Independent Public Revenue Authority (AADE), which was presented at a press conference by AADE Governor George Pitsilis, in the presence of the Deputy Prime Minister Kostis Hatzidakis and the Minister of National Economy and Finance Kyriakos Pierrakakis.

As highlighted, the aim of the new AADE service is the best and faster service of citizens and businesses.

“With My1521 we are inaugurating a new way of service that essentially transforms how we serve the citizen and the way we address the taxpayer,” Mr Pitsilis said. He added that the goal is “to have a more efficient, more open and more friendly public administration that focuses on the citizen and adapts to his needs, with respect and understanding”.

For his part, Mr. Hatzidakis emphasized, inter alia, that “the service of the citizen is our obligation”, adding that “in 1521 it has the ambition to upgrade the service of taxpayers”. “We have an obligation to reduce taxes as much as we can, but also to serve taxpayers in the best way. AADE has taken very important steps ahead in recent years, especially towards digitizing its services. And now with 1521 its contact with taxpayers is becoming more direct and more modern, ”he noted.

“Today we are inaugurating yet another very important step in serving citizens by the State, in the experience of this service,” the Minister of National Economy and Finance said, adding that “the Prime Minister, Kyriakos Mitsotakis, had set a goal since 2019: the way the public, the state, the state, the state, the state, the state.”

According to Mr Pierrakakis, this has been greatly achieved by Gov.gr, by digital transformation, by a series of changes, pointing out that the State does not only serve citizens. The so -called “multi -channel service is required. So is the arrest anymore? Continuously to improve and constantly achieve better service of citizens and businesses than the state. It is a reform that is being built day by day, it is something in which the state is constantly improving and I think it has gained confidence and has been embraced by all citizens, ”he concluded.

How does the new Taxpayer Service Center works

MY1521 is a multi -channel communication system of AADE, which gradually brings together the support services to citizens, businesses and employees of the Authority, unifying the 1521 telephone line with the MY1521 digital platform, offering a single service process.

As the AADE Governor pointed out during his presentation, this will operate with three distinct levels of support:

– The first will consist of 120 specialized representatives who answer simple questions and provide general information.

– The second will be of concern to specialized executives who will undertake more complex issues that require special knowledge and data control.

– The third party involves the competent authorities in the AADE for the most complex cases that need technical, regulatory or operational jurisdiction.

Call Center 1521 is available on business days:

– until 12/9, from 7:30 to 17:00

– from 15/9 onwards from 7:00 to 20:00

For digital service, the Webchannel platform.1521.aade.gr operates 24 hours a day, 7 days a week.

Finally, according to data presented by Mr Pitsilis, in August, a month of pilot application of 1521 “we managed to respond to 95% of the calls” and “we managed to solve the problem with the first 85% communication”. In total, the service received 2,000 phone calls daily, with the AADE Governor noting “we are ready to accept up to 5,000 calls daily”.