Caixa delays emergency withdrawal of workers’ FGTS

Workers born in January who have a balance in the FGTS (Fundo de Garantia do Tempo de Serviço) should have received up to R$1,000 in extraordinary withdrawals on April 20th. However, some people report that the release of the money was delayed without explanation.

Caixa Econômica Federal releases the amounts in batches every seven or ten days, depending on the professional’s birthday month. The extraordinary loot schedule runs until June 15.

For most workers, the money is released automatically through the Caixa Tem app, in a digital social savings account opened on behalf of the worker. However, there are cases in which it is necessary to request a withdrawal through the FGTS application.

SEE THE 2022 FGTS WITHDRAWAL CALENDAR

Production assistant Rogerio da Silva, 50, who lives in João Pessoa (PB), has a birthday on January 8 and was expecting to make the extraordinary withdrawal on the 20th, according to the announced calendar. However, the Caixa Tem app informs that he will only receive it next Monday, May 2.

On social media, other workers born in January report similar situations.

The report asked Caixa for clarification on the delays. The bank replied that “a minimum period is necessary for operational procedures” after “the worker completes the registration and makes the request for the extraordinary withdrawal”.

Caixa also stated that, for workers who did not have a balance in their FGTS accounts on the scheduled payment date according to the published calendar, a new payment attempt will be made automatically for the next date on the calendar.

Payment of amounts is by Caixa Tem

The extraordinary withdrawal of the FGTS is made through the Caixa Tem app. However, to find out if you will receive up to R$ 1,000, the citizen must first consult the FGTS app or the website fgts.caixa.gov.br.

The request is made only through the FGTS application. On the website, the features are limited and it is only possible to check if you are entitled and how the payment will be made.

It is not possible to receive the extraordinary FGTS in another account

When opening the application, the worker entitled to withdraw the FGTS will be able to find a screen in which the system asks if he wants to register an account to receive the amounts. In the case of the extraordinary withdrawal, there is no point in making this option, as the payment will only be made through Caixa Tem.

When receiving in digital social savings, it is possible to transfer the money to another bank, withdraw by generating a withdrawal code, make a transfer via Pix, pay bills or make purchases.

Who is entitled to the extraordinary withdrawal

The citizen with an account opened in the FGTS, who has a balance and there is no blocking of the money, as in the case of those who opted for the birthday withdrawal. In all, 42 million workers will receive around R$ 30 billion.

The amount of up to BRL 1,000 per worker considers the sum of available balances in all open accounts, both from the current and former employers. To find out if you will receive, it is possible to consult the application and the FGTS website.

First, the balance in the old accounts of the Guarantee Fund will be released. Afterwards, amounts from the current employment account will be paid, if the worker is employed.

Where to ask questions and get information:

• FGTS App
• fgts.caixa.gov.br
• 4004-0104 (capitals and metropolitan regions)
• 0800-1040104 (for other regions)

Know how to check the balance through the FGTS app

1. Update or download the FGTS app on your mobile
2. Then open the app and click “Sign in to the app”
3. The program will ask if you can use Caixa.gov.br; click “Continue”
4. Enter your CPF, go to “I’m not a robot” and then to “Next”; if the program asks to identify images, identify them and go to “Verify”
5. Enter the password and click “Login”
6. A message will appear with information about the extraordinary FGTS withdrawal, click on “I understand”
7. On the home screen, go to “Extraordinary Withdrawal”, in the orange frame
8. On the next screen, you will see how much will be available for you to withdraw
9. To find out which accounts the amount is being debited from, click on “See released FGTS accounts”
10. Payment is automatic, on the digital social account, for most workers; in some cases, you will need to make the request (see the step-by-step below)

What can be consulted on the FGTS website

1. Access the website www.fgts.caixa.gov.br
2. On the home page, go to “Extraordinary FGTS withdrawal” and click on “See here”
3. In the specific field, inform the CPF or the PIS number (if you do not have the PIS number, the query can be made through My INSS; click here for other ways to know the PIS)
4. Click “I’m not a robot” and click “Continue”
5. The system will ask to click on images; identify them and go to “Verify”
6. You will need to enter your internet password and click on “Continue”; if you don’t have or don’t remember, go to “Register/recover password”
7. Your mobile number will appear or the option to register one to receive “SMS”
8. There will be a message informing you if you are entitled to the FGTS withdrawal and how this withdrawal will be made
9. If this is the case, the system will inform you that your FGTS will not be automatically released in a digital social savings account. To make the release request, you will need to access the FGTS app in the FGTS Extraordinary Saque option

How to redeem the money?

The extraordinary FGTS is deposited in a digital social savings account opened by Caixa on behalf of the worker, which is operated by the Caixa Tem app. You need to download the app, register and then move the money. In Caixa Tem, it is possible to pay bills, make purchases, transfer the amount and withdraw the amounts. To withdraw, it is necessary to generate a code.

The limit for withdrawal in the application is R$ 1,200 per day. For transfers or payments, the maximum amount is BRL 600 per transaction and limited to BRL 1,200 per day.

The withdrawal released by the app can be completed at ATMs, lottery and correspondent Caixa Aqui. See what to do:

Step-by-step registration process to access Caixa Tem

• Download or update the app on your mobile. To do this, just access the Google Play Store or the Apple Store and download the Caixa Tem app
• Access is made with CPF and password; open the app and enter the CPF and create a password
• To generate a password, you will need to follow seven steps. Among the information that must be provided are: CPF, full name, mobile number, zip code, day, month and year of birth and email
• On the next screen, create a password, confirm the password, go to “I’m not a robot” and click “Register”
• On your first access, you will receive a code in an SMS message to confirm your identification in the APP
• Correctly enter your phone number to receive the code; then enter it and you will be able to use Caixa Tem services

Transfer of values ​​in Caixa Tem

• enter the app
• Click “Transfer money”
• Inform if the transfer will be made by typing agency and account or if it will go to one of your favorites already registered for transfer
• Enter branch, bank, account, digit and amount, inform the type of account, CPF, the name of the person who will receive it, the amount and confirm the operation
• If you want, save the receipt on your cell phone or send it through WhatsApp
• There is a transfer limit of up to BRL 600 per transaction and BRL 1,200 per day; the money will be sent by DOC (Credit Document) and will be in the account the next day

How to withdraw from Caixa Tem

• Open the Caixa Tem app on your cell phone
• After entering your CPF and password, click on “Withdraw without card”
• On the next page, go to “Generate code for withdrawal”
• Guidance will appear on how to withdraw from the ATM, below, click on “Generate withdrawal code”
• Enter your Caixa Tem app password
• On the next screen, the code will appear. It is valid for one hour to be used at the ATM, in the lottery or in a corresponding Caixa Aqui
• Withdrawal is carried out without a card, so click on the “Enter” button on the ATM keyboard
• On this screen, click on the “Withdraw Cash Has” button
• Enter your CPF number and then enter the code generated in the application
• Choose a value to withdraw, pressing the buttons on the side, according to the options of values ​​that are offered on the screen. If you want another amount, type the amount you want to withdraw on the numeric keypad of the ATM and then press the “Enter” button

How to unlock access to Caixa Tem?

There are several ways to unlock access, depending on the reason. In general, the Caixa sends an email to the worker. You must open this email on your cell phone and click on the link sent. If you open it from the computer, there will be an error. Another tip is to update the app in the mobile app store, delete it and reinstall it again and ask.

When the Caixa Tem app itself requests the sending of the customer’s personal documents and photo, everything can be done through the app.

If necessary, unlocking can be done at any lottery shop or bank branch. For data correction, the client can go to an agency with an identification document and ask for the registration to be regularized.

Measure is part of government package in election year

The release of the FGTS is part of the Income and Opportunity Program, launched by the government on March 17. Altogether, the Planalto states that it will make R$ 150 billion available to workers. There is also the advance of the 13th for INSS retirees and pensioners.

Other measures were also announced, such as the possibility of a payroll loan for those who have BPC (Continuous Provision Benefit) and Auxílio Brasil, in addition to loans via Caixa Tem for individuals and MEIs (individual microentrepreneurs), even if they have a dirty name, with debts of up to BRL 3,000.

Who is entitled to FGTS?

All Brazilian workers with a formal employment contract, governed by the CLT (Consolidation of Labor Laws), are entitled to the FGTS, as well as domestic, rural, temporary, intermittent, single, safreiros workers (rural workers who work only during the harvest period). ) and professional athletes.

By law, the employer deposits 8% of the professional’s salary every month in an account in his name. In case of dismissal without just cause, the worker can withdraw, in addition to receiving a 40% fine on the fund balance.