American Airlines apologizes to Ingrid Guimarães after the actress’s complaint reverberates

The public complaint made by actress Ingrid Guimarães about an incident during a flight by the American airline Airlines reverberated on social networks.

At X (former Twitter) and Instagram, she said she was coerced and forced to change her seat as she returned to Rio de Janeiro on Saturday (8). “I lived an abusive, violent, unfair situation and I was coerced in front of the entire flight to do what American Airlines wanted,” he said.

This Tuesday (11), the company apologized to Ingrid in a note sent to F5 And he said he was committed to providing a positive experience to passengers. “A member of our team talked to her to apologize in person and resolve the matter. In addition, we continue to investigate the case to understand all its details.”

In a video, the artist said she was informed that she would need to leave her premium economy -class seat after an executive chair broke.

“I said, ‘I won’t leave.’ I bought this place and I’ll stay here. ‘And he answered’ you have to go, ‘” he said.

“I even had a single Brazilian commissioner on the team that came and said, ‘honey, let me tell you something, you will come down for good or bad.’ At that moment, my brother -in -law and my sister, who were in the side, went to try to help, because they speak English better than mine, and one of the women had my brother -in -law silence, saying that he did not ask him to get in.”