mySynigoroslive: The platform for appointments with the Ombudsman is operational

The platform was launched today, Tuesday mySynigoroslivethrough which citizens – natural persons and legal representatives of businesses – can easily and quickly communicate with the Ombudsman and to be served remotely for matters within the competence of the Independent Authority.

The new platform of the Ministry of Digital Governance gives citizens the opportunity to address the Ombudsman in a targeted and effective way, without the need for their physical presence.

MySynigoroslive is the next step in the digitization of the Ombudsman’s function, as the possibility of submitting inquiries via e-mail ([email protected]) and reports electronically through the Authority’s website has been available for years. Indicatively, in 2021 the Ombudsman received 18,802 reports, while there were many questions or requests that did not concern the responsibilities of the Ombudsman.

Thus, the platform will function as an extension of the existing ways of information and will greatly facilitate those interested, as:

• interested parties are given the opportunity to contact the Ombudsman remotely on issues that concern them, without requiring their relocation, saving time and costs
• the convenience of the citizens is achieved as they choose the desired day and time for their telephone communication with the officials of the Authority or their physical presence in its offices and
• Those interested can have a more targeted and substantial information on the problem they face and need for this the contribution of the Ombudsman, referring to the list of offered thematic units.

The operation of the platform is very simple. Initially, the citizen enters the website mySynigoros.live.gov.gr and enters the e-mail address where he wishes to receive the link to enter the booking platform. Once he receives the e-mail and clicks on the link in the message, he is asked to choose the mode of service (physical presence, conference call or telephone communication), the topic of his case and the date and time he wants to be served. .

The process of closing the digital appointment can be done either for the same person who submits the application or for a third party. However, the person in question must be present at the appointment, whose details are also those that are filled in on the booking form.

It is noted that the thematic units that fall under the responsibility of the Ombudsman are the following:

1. Social Security

2. Social Welfare

3. Health

4. Water Management

5. Energy

6. Environment (Natural / Cultural)

7. Environment (Urban Planning / Spatial Planning)

8. Dominant / Stray Animals

9. Immigrants / Refugees / Asylum Seekers

10. Police / Prisons

11. Higher Education / Vocational Rights

12. Registries / Identities / Recruitment

13. Tax / Customs / COVID Business Aid

14. Transport / Vehicles / ELTA

15. TAP / Municipal Fees

16. Recruitment Outside ASEP / Instructor Issues

17. Grants / Public Procurement

18. OAED / OEK Loans

19. Equal Treatment / Discrimination

20. Rights of the Child

21. Primary / Secondary Education

22. Incidents of Arbitrariness in the Security Forces

The platform was designed by the General Secretariat for Information Systems of Public Administration of the Ministry of Digital Government, according to the specifications set by the Ombudsman. Its operation is based on the standards of other respective digital appointment services that it has implemented and operates for other public bodies such as OAED, AADE, KEP, the Ministry of Foreign Affairs, e-EFKA and the Land Registry.

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