Telephone line 1555: 2 million answered calls in 10 months of operation

Within 10 months of operation, the Unified Citizen Service Number 1555 of the Ministry of Labor and Social Affairs has changed the data in the daily contact of the citizens with the Ministry and its supervised bodies (e-EFKA, DYPA, OPEC).

A few days ago the answered calls to 1555 exceeded 2 million.confirming that it now effectively addresses the need of citizens for faster and friendlier service, in relation to the issues that concern them.

Despite the large increase in the number of calls, o average waiting time on the telephone line does not exceed 1.53 minutes, while the average talk time is 4.44 minutes.

1555 not only answers the calls of the citizens, but also gives complete answers to most of the questions that are asked. It is characteristic that the 99.3% of all queries and requests have been answered either directly, during the call, or within a few days. The remaining 0.67% concerns complex personalized requests, which have been assigned to special groups of officials of the Ministry and the supervised bodies and are treated as a priority, in order to be answered in a short period of time.

• The largest number of calls is collected by e-EFKA. So far, more than 1.4 million calls for e-EFKA jurisdiction have been served since 1555, with the percentage of questions resolved reaching 99.5%.
• DYPA follows in number of calls, with the answered calls exceeding 239,000 and the percentage of resolved questions reaching 100%.
• More than 227,000 calls have been answered for the issues within the competence of OPEC, while
• For Labor Relations issues approximately 61,000 calls, for SEPE jurisdiction issues 12,063 calls and for Social Solidarity issues 7,376 calls, as well as for Gender Equality issues 3,260 calls have been made.
• Finally, in 1555 it received 2,935 calls which were forwarded directly to the SOS Line 15900, for immediate counseling and psychological support to women victims of violence.

Particularly important is the fact that the ever-increasing use of 1555 is accompanied by the recognition of the added value of its services by the citizens. According to a recent survey, almost 8 out of 10 citizens who have been served since 1555 for EFKA, DYPA and OPEC issues, state that they are completely or very satisfied with the quality of the services provided to them.

In order to continue to live up to this confidence, 1555 continues to improve and expands the channels for receiving, managing and monitoring their requests.

In this context, it has been operating since last February the website 1555.gov.gr, which allows the citizen to find out and online, by submitting his questions electronically and without the need to call the call center of 1555. In particular, through the Citizen’s Guide, one can connect and use the digital services of all institutions supervises the Ministry of Labor and Social Affairs. It can also submit personalized requests for non-digital services and monitor their progress through a personal reply box.

Expressing a new, modern philosophy for the service of the citizen, in 1555 it continues to upgrade its operation and to gain the trust and the recognition of the Greek society.

Follow Skai.gr on Google News
and be the first to know all the news