They change their “face”. EFKA branches, with an upgrade of the building and logistical infrastructure and their aesthetics and better service to the insured with the flow and reception employees who have already “started working” in 27 branches. Three pilot EFKA Model Branches are already operating in Attica (Agia Paraskevi and Petroupoli) and Thessaloniki (Toumpa). In the next period, another 10 will operate in Patras, Heraklion of Crete, Kalamaria, Xanthi, Ioannina, Ilioupoli, Nea Philadelphia, Athens (Gazi area) and Drapetsona.
Today the Minister of Labor and Social Affairs Kostis Hatzidakis visited the Model Branch of EFKA in Agia Paraskevi, accompanied by the Deputy Minister of Labor and Social Affairs Panagiotis Tsakloglou, the General Secretary of Social Security Paulina Karasiotou, the Commander of EFKA Panagiotis Doufexis and the competent Deputy Commander Giorgos Nice.

The model branches mark EFKA’s transition to the new era and are designed to be friendly both to the insured who visit them and to the Agency’s employees. The aim is the continuous improvement of the service to citizens, but also of the working environment of EFKA employees. They have modern IT and Network equipment and fixed equipment, public service positions (front office) with a uniform approach and consistency in providing services for all citizens, quickly and efficiently. They also have functionally configured back office workplaces with suitable filing areas (which puts an end to the familiar images of piled files on desks and disorganized space). The Reception Officer will be located on the ground floor of the buildings. A special waiting area for citizens is also being created where the Flow Officer will be located who will direct citizens so that they can easily and quickly process their transactions.

THE Minister of Labor and Social Affairs Kostis Hatzidakis stated: “We are trying to move EFKA into a new era. With new digital services. With extensive cooperation with the KEPs. With electronic appointments. With 1555, which is here to stay and has changed the everyday life of the insured’s contact with EFKA. And now with streaming and hosting services, as is done in the private sector. And with model stores, like the one in Agia Paraskevi, which shows the way for which EFKA we want to create in a short period of time. There are also two such citizen-friendly stores, in Athens and Thessaloniki. Ten more will soon follow. The image you see here today is what we want EFKA to have throughout Greece. At the same time, we are moving forward with the full digitization of EFKA, which is still a very big step. We are talking about the digitization of all files and the Integrated Information System. In which 88 databases will be merged, as today they do not communicate with each other. All this creates a completely different reality for both EFKA employees and the insured”.

THE Deputy Minister of Labor and Social Affairs Panos Tsakloglou he said: “The modernization of the insurance system was one of the main bets of the Government. Especially in the case of EFKA, I think we had huge leaps. This was mainly shown by solving the problem of pending main pensions and the rest of the efforts we have made in this area. However, the image of the organization also needs modernization. With the standard stores resulting from the renovation program implemented by the EFKA administration, a much better environment is created both for the employees themselves and for the insured. And this is something positive for everyone.”
EFKA Governor Panagiotis Doufexis said: “Every day we transform e-EFKA into a modern public service. With new digital and building infrastructures. Today, here in Agia Paraskevi we see the new face of e-EFKA”.

It is recalled that the modernization of EFKA branches follows a series of initiatives that have already been undertaken with the aim of improving the everyday life of the citizen during his transactions with EFKA:

  • -Placing flow and reception staff in the busiest branches
  • -Establishment of electronic appointments
  • – Single call center 1555
  • – Expansion of the services provided electronically by EFKA which have reached 80
  • -Processing EFKA transactions through the KEPs
  • -Digital Communication Room
  • – And the myEFKALive remote communication system aimed at residents of mountainous, island and remote areas