With a universal upgrade of the “1595” Citizen Service Line, the Municipality of Athens proceeded through DAEM, ensuring an immediate and reliable response to reports of problems from the center and neighborhoods of the city, as well as to simple everyday requests of citizens.

The Line operates 24 hours a day, 7 days a week – all year round – providing a constant level service and adhering to specific specifications, with the 90% of calls to be served, now, within 30 seconds. It is indicative that since the first days of operation of the improved Line, a large percentage of calls have been answered with an average waiting time of 7 seconds.

“With the upgraded “1595”, citizens’ communication with the municipality’s services is improved, it becomes even more direct and reliable. From a simple damage report to an urgent issue recorded in a neighborhood, the goal is to “listen” to our citizens, so that we can solve their problems one by one”, says the Mayor of Athens, Costas Bakoyannis, in his statement.

Citizens will be able to contact the specialized staff of the call center, either by calling “1595” and 210 5287800, or electronically at [email protected], so that they can be served on a series of issues related to everyday life, such as:

  • Report faults (road network, public lighting, billboards, waste/recycling bins, sidewalks, etc.)
  • Civil protection issues in cases of natural disasters or emergencies
  • Report on providing assistance to citizens in need
  • Tree trimming requests
  • Abandoned vehicle report
  • Registration of electronic appointments on the special platform of the Municipality of Athenswww.rantevou.cityofathens.gr
  • Information about the digital services of the Municipality www.eservices.cityofathens.gr
  • Information on issues related to the responsibilities of the Municipality
  • Information on the legal entities of the municipality (Nursery, OPANDA, Technopoli) and the programs – events they carry out
  • Service regarding the MyAthens Pass platform
  • Report stray animals, animals in need
  • Green spaces (e.g. cleaning)

The “1595” Line upgrade program was implemented by the Development Company for Computerization and Business Units of the OTA of the Municipality of Athens (DAEM).