The detailed handbook operation for fast clearance pension requestswhich condenses the know-how of modern management methods and new digital tools, developed by the project team for pending pensions, was handed over today to the management of e-EFKA by the project manager, Michalis Kefalogiannis, in a special event at the “Control Tower” , in the presence of the acting Minister of Labor and Social Affairs, Patrina Paparrigopoulou.

As it was emphasized, during the event, the aim is, with the effective coordination of the actions launched by the project team and the utilization of the new model of rapid issuance of pensions by all the energetic potential of e-EFKA, to create a stable “bridge”, until the institution’s transition to the new era, with the delivery of the Integrated Information System and the complete digitization of the e-EFKA files.

As the Ministry of Labor and Social Affairs states in its announcement, the operational manual describes the “road map” of tasks and procedures designed and implemented by the project team, in conjunction with the use of the modern tools developed and the way they are combined to the achievement of the goal of liquidating the outstanding pensions.

The purpose of the manual is to be a “compass” for the e-EFKA Pension Claims Coordination Group, which will undertake to continue the work of the project manager and, subsequently, to be used on a wide scale within the institution.

As pointed out in the announcement, the main issue is to maintain and continue the best practices and the use of modern tools that led to the spectacular de-escalation of pending pensions and the rapid issuance of new pension decisions, by building a hybrid model, which will “lead » safely the e-EFKA in the coming years.

The immediate priorities, at this stage, are the utilization of the new tools – and mainly the automated processes – to resolve the pending issues that have remained in supplementary pensions and lump sums, with the completion of the process expected in the summer.

At the same time, increased emphasis is placed on the issue of the awarding of international pensions, which is highly complex, starting with the gathering of all the competent departments in a single place, with the aim of significantly reducing international pension outstandings in the next period.

The event was also attended by the commander of e-EFKA, Panagiotis Doufexis, the deputy commanders, Alexandros Varveris and Giorgos Gratzios, the General Manager of Private Sector Pensions, Eleni Niarhakou, executives of the PwC company, which essentially supported the project team throughout of her tenure, as well as the contractor’s company.

The Acting Minister of Labor and Social Affairs, Patrina Paparrigopoulou, said: “With great pleasure, I visited the Control Tower, where the “heart” of e-EFKA beats. This is where all the great battles of recent times have been fought and won. This is also recognized by the insured who took their pensions, as there was a very large number of pending pension decisions. Thanks to the strategy followed by the political leadership and the efforts of the e-EFKA staff and with the cooperation of PwC, the first major goal of eliminating the “stock” of pending main pensions was achieved. Now, we focus on eliminating backlogs on the “fronts” of supplementary pensions and lump sums. The project team has successfully completed its work and the time has come for all the tools that have been developed and are already the property of e-EFKA to be fully utilized by all the soulful potential of the organization, so that we have zero backlogs in the future. Our goal is to maintain what we have achieved so far and to improve it even more.”

For his part, the commander of e-EFKA, Panagiotis Doufexis, underlined: “We welcome the acting minister to the Control Tower of e-EFKA, the “strategy” from where the great effort for pensions was organized, which went better than what did we expect Here, all the necessary analyses, software designs, automations were made, to reach today’s result, of the drastic de-escalation of pension outstandings. The Control Tower is an important management tool, which has been utilized to the fullest extent by the Organization. Obviously, the effort is not complete. It continues with two objectives: firstly to eliminate what remains and secondly not to create a new backlog of outstanding pensions”.