EL.AS responds to yesterday’s complaint that was made on the show “Dekatianoi”, with Yiannis Pittaras and George Grigoriadis, with today’s announcement. The complaint concerned a viewer of the show, who claimed on air that he called the Hotline 100 call center and waited on hold for more than 10 minutes.

According to EL.AS, the average waiting time at “100” is less than 5 seconds. He also emphasizes that “following relevant orders of the new Political and Physical Leadership of the Hellenic Police, the Direct Action Directorate of Attica is constantly being reinforced, with the result that the police personnel of the call center (100) per shift has doubled”.

In detail, the announcement of EL.AS

Regarding publications that are reproduced in the Mass Media and refer to a citizen’s complaint, according to which, in a call he made to the call center of the Attica Direct Action Division (100), he was put on hold for a long time, the Headquarters of the Hellenic Police announces the following :

Following relevant orders of the new Political and Physical Leadership of the Hellenic Police, the Direct Action Directorate of Attica is continuously strengthened, with the result that the police personnel of the call center (100) per shift has doubled.

In this context, the average call waiting time to 100 is less than 5 seconds.

For example, in the three-day period April 17-19, 2024, the period covered by the said complaint, in a total of -20,022- calls made to 100, the response time of the operators was as follows:

Ø From 1 to 5 seconds in 85.52% of calls (-17,123- calls)

Ø From 6 to 20 seconds in 13.67% of calls (-2,736- calls),

Ø From 21 to 30 seconds in 0.74% of calls (-148- calls)

Ø From 31 to 60 seconds in 0.07% of calls (-15- calls)

Ø From 60 seconds and above, no call.

At the same time, the police officers working in the call center are currently being trained by qualified psychologists and scientists, with the aim of improving their skills for the best possible management of incidents.

The Greek Police, with the sole aim of strengthening the sense of security and preventing and dealing with criminal and dangerous phenomena, is by the citizens’ side continuously, performing its duty with a high sense of responsibility.