With the aim of continuously improving its actions and services for the country’s businesses and human resources, the Public Employment Service (DYPA) carried out a large nationwide survey of the public, which recorded high rates of satisfaction and positive evaluation, as almost 8 out of 10who had contact-communication with DYPA in the last semester, evaluated it overall, definitely or rather positively.

As stated in a relevant announcement, the main initiatives and reforms of recent years to combat unemployment, such as employment programs, actions to upgrade and acquire skills, digital transformation and “Career Days”, are highlighted as positive, while particularly high percentage (78%) who answered that they are aware of the renaming of OAED to DYPA.

Specifically, according to the results of the survey, which was carried out between July 15-22, 2024 by Pulse on a sample of 1,417 people from all over Greece, citizens who know and/or have used the services of DYPA stated the following:

  • 78% positively evaluate DYPA as a whole (those who had contact-communication in the last semester)
  • 77% positively evaluate the electronic citizen service services
  • 75% positively evaluate the telephone service of citizens
  • 72% evaluates electronic services and digital applications to serve citizens as useful
  • 66% of those who declared themselves unemployed have either heard of or are very familiar with “Career Days”
  • 64% evaluates the services and benefits of DYPA as important in the effort to deal with unemployment
  • 64% evaluates the initiatives to upgrade the skills of workers and unemployed as important
  • 62% evaluate employment programs, which subsidize businesses, to hire the unemployed, as important
  • 59% consider the role of DYPA important in strengthening technical professions with shortages in the labor market

The commander of DYPA, Spyros Protopsaltisstated:

“The results of the survey confirm that the steps we have taken in recent years, to implement effective actions and provide modern services, similar to the European Public Employment Services, have paid off and have a substantial impact. From the beginning, we set as our primary goal the change of citizens’ perception, as recorded by a previous corresponding survey (OAED 2019), so that we do not operate as a bureaucratic organization providing benefits, but as an organization that invests in people and has at its core the work. Now, in the minds of citizens, DYPA is clearly associated with employment, skills, digital transformation and extroversion. The results of the survey are for us a vote of confidence in our work. They give us strength and fill us with feelings of satisfaction, but above all responsibility. The analysis of the conclusions will help us to proceed with the same commitment to the implementation of our strategic planning, to develop new initiatives and to provide constantly innovative tools that will respond to the needs of the labor market, making DYPA the most powerful, reliable and an effective ally of the country’s human resources and businesses for the realization of their goals».