Sonos Glitch sent the user an extra speaker and paid for it

Some customers who have just ordered speakers from audio company Sonos receive and pay more than they ask for.

Currently, Sonos promises to refund additional taxes and wants them back, but consumers believe they have to pay for the logistical nightmare.

According to The Verge, a US customer who purchased five Sonos products showed up at their door with about 30 different shipments of products worth about $15,000.

When I ordered a Sonos turntable, Arc soundbar, Arc wall mount, speaker, and Roam speaker, there were too many boxes for my apartment.

You also incur an additional tax of more than $6,000 on products you don’t order.

This issue appears to have been addressed by some US users who complained about the issue on Reddit this week and realized they weren’t alone. Some say they received and paid for 2-5 additional speakers.

I have 3 submarines and 3 bows. I only ordered one of each. Big problem. And they paid me the visa three times. That’s why Sonos uses a significant portion of available credit. Also, customers want to bring additional items into the UPS store,” one user wrote.

Other users said they received up to seven speakers and paid more than $2,000 after ordering just one.

The company paid for multiple shipments and sent emails to affected customers saying it was a system update that resulted in “multiple orders being processed multiple times.”

“We apologize for any inconvenience. For additional orders, we will give you a full refund and you must confirm your account credit within 10 business days,” Sonos chief information officer Ruth Slater said in an email.

Affected users were asked to send in extra speakers with prepaid tags so that Sonos carriers could be used for pickup.

Sonos has promised affected customers a refund of additional charges within 10 business days, but there is no additional compensation for any inconvenience.

The company also said that refunds will only be given if the customer returns an additional product, which may not be legally correct. The Federal Trade Commission (FTC) website warns that you should never pay for items you received but did not order, and that you should not return unsorted items.

It seems that the delivery has stopped, but people are still visiting the assembly of the product, but they have not asked for the extra hassle of returning it for a refund.

Some customers complained that Sonos originally printed prepaid labels and wanted to deliver products locally to the distribution center. After that, Sonos didn’t realize he needed to buy 30 packs and instead sent a message to the vendor that he bought only 1 pack.

I asked Sonos for comment.