The digital transformation of ERGO Insurance is in the process of evolution

Utilizing the new technologies and applying best practices, the company started the implementation of its strategic plan by creating modern digital applications and solutions in order to upgrade the services for its policyholders and partners through a customer-centric philosophy. In the last year, the ERGO stood out with total 7 important awards at the “Impact BITE Awards”, “Mobile Excellence Awards” and “ERMIS Awards”, which are leading institutions for rewarding technological innovation, digital applications and creativity in communication.

Specifically, the application ERGO forMecreated by the company for its policyholders to have 24-hour direct and secure access to their insurance portfolio, won two Gold Impact BITE Awards in the categories “Digital Transformation of Customer Experience” and “Innovation & Competitive Advantage via Excel”, Mobile Silver Award in the category “Improve Customer Service and Retention” and a Bronze Ermis Award in the section “UI & Usability”.

The electronic signature application ERGO eSign was distinguished at the “Mobile Excellence Awards” receiving a Gold award in the category “Business Model Transformation through Mobile” and a Silver award in the category “Business Process Re-engineering through Mobile”. With this application, the process of compensation in general insurance became easier and faster for the beneficiaries, as it is now completed up to 3 days faster than the traditional way of signing.

Another distinction in the “Mobile Excellence Awards” was won by the new one digital pre-insurance experience of ERGO, receiving the Bronze award in the category “Business Model Transformation through Mobile”. With this new digital feature, the customer will soon be able to carry out the pre-insurance check process with his mobile phone and complete the car insurance process simply and quickly with just a few clicks.

These digital applications and solutions are just one part of ERGO’s initiatives for its digital transformation and its firm commitment to put the customer and the partner at the center of its activities, at a time when the modern needs of consumers impose the use of tools that give immediacy, speed, transparency to the service and make their daily life easier.

In this context, the company has developed innovative tools for its partners, which are its driving force and its valuable helper, with the aim of simplifying their daily work and enhancing their production. ERGO SalesBOX is a pioneering platform that offers the company’s partners the opportunity to serve the insured even faster and more efficiently. In fact, he recently joined ERGO SalesBOX and the Life and Health sector, with the full automation of the insurance application and the use of an electronic signature.

Finally, last year, ERGO invested in the use of robotics with a focus on automation, digitization and even greater simplification of internal processes to facilitate human resources in its daily processes.

Mr. Alexandros Serbetis, Customer and Digital Transformation Manager “ERGO is now rapidly transforming digitally – and in the new year we will continue to invest in technology and innovation with a firm commitment to continuously improving the level of service and customer service to partners and partners.

Over the past two years, the need to address challenges as an opportunity for change in order to meet the digital age and the growing demands of our customers has become even more urgent. We seize this opportunity by constantly updating our services and processes and creating innovative products, in order to maintain ERGO as a model company of customer-centric character and service quality. “

Mr. Antonis Tsaknakis, Director of Digital stated: “Although Digital Transformation is based on technology, the human factor remains crucial. At ERGO, recognizing the importance of the active participation of all of us in the work of Digital Transformation, we emphasize the collective effort through the collaboration of many different departments so that each member adds value from their own area of ​​responsibility. To this end, we are constantly evolving the way we operate by adopting flexible forms of collaboration and remain true to our vision of becoming the first choice for Customers, Partners and employees. “
More information about ERGO Insurance can be found here.

Follow Skai.gr on Google News
and be the first to know all the news