In fact, they booked a guest house 130 miles away სურათი (Photo: Louise Turner/SWNS)

The geographic turmoil cost 10001,000 per family.

Louise Turner, 37, thought she was booking a cozy room in Newport, Isle of Wight, for a family holiday.

But he actually paid for a house in Newport, South Wales.

Lewis and his family entered their destination zip code after a day of adventuring on the Isle of Wight, but were surprised that the guest house was 130 miles away.

“I’m completely pissed off,” said Louise.

“I called Booking.com and found out I made a mistake checking in to the wrong area of ​​Newport, but they didn’t help me find a new location.

It was a day late and it was the middle of peak season so I was trying to stay somewhere.

** Shipped under embargo and does not apply until May 30, 2022 BST 14:00. Louise Turner and her son on holiday in the Isle of Wight-Isle of Wight. NB The names of the children are not protected by the family. See the SWNS story at SWSYnewport. The family had to spend $1,000 after realizing they were in Newport for an Isle of Wight holiday, but it turned out they were actually booked in Newport, South Wales. Louise Turner, 37, spent $1,000 on a hotel she said was listed on the island, but she and her family were afraid to find it 130 miles away. This meant that Luisa and her husband José Pacheco, 46, were forced to pay £1,000 to stay somewhere, and are now seeking a refund. The two mothers say the error was due to the town in Wales being incorrectly included in the Isle of Wight section online.

After noticing the bug, Luisa says she was “totally scared” (Photo: Louise Turner/SWNS)

** Shipped under embargo and will not be available until 14:00 BST on 30 May 2022. The Louise Turner family on holiday in the Isle of Wight-Isle of Wight. See the SWNS story at SWSYnewport. The family had to spend $1,000 after realizing they were in Newport for an Isle of Wight holiday, but it turned out they were actually booked in Newport, South Wales. Louise Turner, 37, spent $1,000 on a hotel she said was listed on the island, but she and her family were afraid to find it 130 miles away. This meant that Luisa and her husband José Pacheco, 46, were forced to pay £1,000 to stay somewhere, and are now seeking a refund. The two mothers say the error was due to the town in Wales being incorrectly included in the Isle of Wight section online.

Turner family vacation 10001,000 more than expected (Photo: Louise Turner/SWNS)

“But we’re on a tight budget and Booking.com always said we’d refund, but we didn’t.

“We ended up borrowing money from my dad to save this scary hotel. He paid us 10001,000 for 6 nights.”

The hotel they met in was “disgustingly dirty”, he said, with rusty cutlery, coconut nets behind the sofa and a terrible smell.

The anxiety was due to a guest house in Newport, South Wales, listed in the Isle of Wight section of Booking.com.

** Shipped under embargo and will not be available until 14:00 BST on 30 May 2022. The Louise Turner family on holiday in the Isle of Wight-Isle of Wight. NB The names of the children are not protected by the family. See the SWNS story at SWSYnewport. The family had to spend $1,000 after realizing they were in Newport for an Isle of Wight holiday, but it turned out they were actually booked in Newport, South Wales. Louise Turner, 37, spent $1,000 on a hotel she said was listed on the island, but she and her family were afraid to find it 130 miles away. This meant that Luisa and her husband José Pacheco, 46, were forced to pay £1,000 to stay somewhere, and are now seeking a refund. The two mothers say the error was due to the town in Wales being incorrectly included in the Isle of Wight section online.

Family exploring the island before heading to a family hotel (Photo: Louise Turner/SWNS)

The family now wants to be reimbursed for the amount of their stay that occurred last summer.

Lewis, who lives in Norfolk with her husband Jose and their two children, said the family was a “good party” but the extra 10,001,000 were a “big procession.”

The family spent a week in the cabin and planned to change the scene to the guest house the following week.

They monitored the change of residence throughout the day.

Louise only entered the zip code for the hotel at 4:00 pm and they noticed the error.

“This is money we don’t have and Booking.com will not reimburse us.

“They don’t even answer me right now. It is very unfair.

** Shipped under embargo and does not apply until May 30, 2022 BST 14:00. Jose Pacheco and his son on vacation in the Isle of Wight-Isle of Wight. NB The names of the children are not protected by the family. See the SWNS story at SWSYnewport. The family had to spend $1,000 after realizing they were in Newport for an Isle of Wight holiday, but it turned out they were actually booked in Newport, South Wales. Louise Turner, 37, spent $1,000 on a hotel she said was listed on the island, but she and her family were afraid to find it 130 miles away. This meant that Luisa and her husband José Pacheco, 46, were forced to pay £1,000 to stay somewhere, and are now seeking a refund. The two mothers say they made a mistake because the city of Wales was mistakenly included in the Isle of Wight section online.

Luisa says “Beautiful family vacation” was hampered by financial failure (Photo: Louise Turner/SWNS)

** Shipped under embargo and will not be available until 14:00 BST on 30 May 2022. The Louise Turner family on holiday in the Isle of Wight-Isle of Wight. NB The names of the children are not protected by the family. See the SWNS story at SWSYnewport. The family had to spend $1,000 after realizing they were in Newport for an Isle of Wight holiday, but it turned out they were actually booked in Newport, South Wales. Louise Turner, 37, spent $1,000 on a hotel she said was listed on the island, but she and her family were afraid to find it 130 miles away. This meant that Luisa and her husband José Pacheco, 46, were forced to pay £1,000 to stay somewhere, and are now seeking a refund. The two mothers say the error was due to the town in Wales being incorrectly included in the Isle of Wight section online.

The family is negotiating with Booking.com about possible refunds (credit: Louise Turner/SWNS)

I just borrowed money from my dad because I thought Booking.com was paying him back but they didn’t do anything about it.

“We do not accept refunds from Booking.com or the hotel.

“They both got more and more rude, and then they just cut off contact.”

Booking.com apologized for the error, but said: “We urge all customers to thoroughly review all details before confirming their reservation.”

The website has been changed to prevent South Wales Newport Guest House from appearing on Newport Island looking for White Island.

A Booking.com spokeswoman said: “Booking.com’s primary goal is to provide our customers with a seamless and enjoyable travel experience.

“We review the pending reservation and confirm that all address details on the original listing are correct. This can be done by sending a confirmation email from the client confirming the property details and map location. It contains all the information that has been done

“We apologize for any inconvenience caused by our customers, but we recommend that all customers thoroughly check the details before confirming their reservation.”

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