The family stayed in Cyprus for 48 hours after TUI twice canceled the return flight. There was a dire warning that the turmoil at the airport could last all summer.
Glenda Powell, 40, put her “tired” daughter Freya, 6, on board. She cried because she couldn’t go home.
She and her husband Stephen described their situation as an “absolute joke” and claimed that everyone was talking about canceling the vacation, but not that the family couldn’t afford to go home. Hardly anyone mentioned it.
The couple were due to return to Bristol airport from Paphos, Cyprus, with their two young children on Saturday.
However, they were disappointed when they flew to Manchester at 1.20am on May 30 and received an email informing them that their coach had been moved to Bristol.
There are rumors that this flight has already been canceled upon arrival at Paphos airport.
Glenda, a police officer, said:
“My daughters shed tears of anxiety and just wanted to go home.”
Added on social media: Joke…
“This is the face of a 6-year-old boy who was tired of going to the airport at 10am and had to board the plane 24 hours ago just to get home.”
The family of four was promised a full stake in the hotel, but was disappointed that “they weren’t contacted at the hotel.”
“I was so excited that I feel like TUI taught me what I wanted to hear to calm me down at the time,” Glenda said.
“There’s a lot going on in the world, which is much worse than that, but when you save and pay for services, you expect them to.
TUI then emailed Glenda offering her a €8 voucher (.8 6.82) to buy a drink while the family waited.
The family booked the plane at 7:05 p.m. Monday night, but it was more than an hour late and they didn’t know if they were home.
In a speech last night, Glenda said:
“If all goes well, you will be more than 48 hours late before going home.”
He contacted Glenda for the latest information on the family’s status.
TUI offered them 200200 and standard flight cancellation compensation for another holiday, but Glenda says she “doesn’t really want to book with them if it’s uncomfortable”.
He demanded “reinforce the authority, raise your hand and the corresponding apologies.”
A formal complaint has not yet been filed as the family is “exhausted”, but they will file soon.
Hundreds of other flights have been canceled due to staff shortages that led to a nightmarish procession at a British airport.
Weekend airports are called “total sleepers” because they missed a flight or stayed in a terminal.
Unite, which represents tens of thousands of aviation workers, says delays at most major airports “fall during the middle of the holidays and will be exacerbated during the summer holidays.”
General Secretary Sharon Graham said:
“As a result of massive layoffs, there is a chronic shortage of staff across the board. Airline executives must deal with the general public. This is a crisis of its origin.
“We are determined not to pay for this crisis. The workers are voting on foot because the current wages and conditions in the industry are very bad. It is higher for the staff. It can only be solved by providing wages and better working conditions. Unite he is fully determined to fight for this.
TUI has issued a statement apologizing to our customers for canceling their flight.
A spokeswoman said on Monday night: “I would like to apologize to customers who were unable to depart on Saturday May 28 due to operational issues on flight TOM6677 from Paphos to Bristol.
“All affected customers received welfare vouchers, room and board while working on a new flight plan.
“We contact our customers on a regular basis to inform them of the new departure times as soon as possible. Customers are due to arrive in Manchester tonight and are guaranteed a return to Bristol airport.”
“During this time, I would like to thank our customers for their patience and understanding.
TUI was contacted for further comment.
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Source: Metro
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