See how to apply for the Auxílio Brasil loan at Caixa

Caixa started this Tuesday (11) the contracting of the payroll loan for beneficiaries of Auxílio Brasil. Interested parties can contract the credit with 24 installments of up to R$ 160 per month and an interest rate of 3.45% per month – slightly below the ceiling of 3.5% per month set by the government.

The installments are discounted before the benefit is deposited into the account. Anyone who decides to take out the loan will not receive the full amount of the aid until they pay it off. If for any reason you stop receiving Auxílio Brasil, you will still need to continue paying the installments.

The loan can be requested on the Caixa Tem app, at lottery outlets or at Caixa Aqui correspondents.

Who can take out the loan

The family head registered with Auxílio Brasil who:

• been receiving the benefit for more than 90 days
• do not have a benefit with an end date (by the emancipation rule, when the beneficiary gets a formal job, but is still entitled to the benefit if the income per person in the family is up to R$ 525)
• did not fail to attend the summons of the Ministry of Citizenship for registration update

How much will each installment be?

• The maximum benefit is BRL 160, which corresponds to 40% of the permanent benefit of BRL 400
• The loan can be paid in up to 24 months
• Caixa will charge an interest rate of 3.45% per month
• The minimum installment is R$ 15, varying according to the amount of credit released

How to order through Caixa Tem

Access the Caixa Tem app and simulate how much you can hire:

1. Click on the “Loan” option
2. Go to “Simulate and Hire”
3. Now click on “Consigned”

The simulation will tell you:

• the loan interest rate
• the duration of the contract
• the value of each installment
• the amount you will receive as aid if you take out the loan
• the total amount you will pay for the loan at the end

In agencies, lotteries and correspondents

Employees of financial institutions must inform the beneficiary that they wish to take out the loan:

• Total amount contracted with and without interest
• Effective monthly and annual interest rate
• Remuneration, moratorium and tax additions levied on the contracted credit
• Amount, quantity and frequency of installments
• Sum of the total payable at the end of the loan
• Discount start and end date
• Net amount of the remaining benefit after hiring
• CNPJ of the bank branch or bank correspondent
• Amount of the commission paid to outsourced workers hired by financial institutions to carry out the sale of credit

And who doesn’t have a Caixa account?

• Those who do not receive the Auxílio Brasil in credit account must update the registration data in the Cadastro Único and wait for the account to be opened, which will be done automatically
• In this case, you must wait to receive the benefit in the new account to apply for the loan

What to do if you can’t get the loan

• If you are unable to hire through one of these channels, go to a Caixa branch to check your registration status
• If you don’t have the registration update at Caixa Tem, you need to send your identity document digitally, take a “selfie” photo and inform your monthly income and address, following the application’s step by step

data authorization

• You will need to authorize the bank to have access to personal and banking information and deduct the amount from the benefit
• The beneficiary will also have to sign a questionnaire with financial education guidelines

Loan can be canceled

• It is possible to cancel the loan within seven business days, counting from the date of receipt of the contracted amount, but only if there is sufficient balance in the account to return the total amount of the contract to the bank.
• The government will not be held responsible if the loan is not paid to the bank

When will I get the loan

• The money may take up to 15 calendar days to be credited to the beneficiary’s account, as it depends on confirmation of the available margin
• The loan amount will be deposited in the same account where the Auxílio Brasil benefit payment is made
• It is possible to activate notifications to receive updated messages in Caixa apps

Stay tuned! Caixa sends messages through in-app notifications or SMS, but never sends links for you to click, fill in or confirm any data. Do not share your personal data

How to pay the installments if you lose the Auxílio Brasil

• If for any reason you stop receiving Auxílio Brasil, the beneficiary will still need to pay the loan installments
• Caixa will deduct the installment by debiting the bank account. If there is no authorization for debiting the account or there is no balance available for the debit, the payment with the updated amount must be made by issuing a bank slip
• If payment is not made by the due date, the debt increases over time, as it has interest and a penalty for late payment.

Official channels to ask questions about the payroll loan

• SAC Cash: 0800-7260101
• For people with hearing or speech impairment: 0800-7262492
• ombudsman: 0800-7257474
• National Consumer Secretariat: website consumer.gov.br