Caixa resumes payroll loan from Auxílio Brasil after system maintenance

Caixa Econômica Federal resumed, on the morning of this Monday (24), the payroll loan requests for beneficiaries of Auxílio Brasil in all service channels. The service had been suspended since 6 pm last Friday (21), during which scheduled maintenance was carried out on the bank’s system and technology company Dataprev.

After overloading the system and an explosion of access to Caixa Tem, beneficiaries complained on Friday (21) that loan applications were cancelled. On social media there are also reports of unauthorized sales of insurance and delays in payment after credit approval.

On Friday, the bank said that families who were denied the grant will be able to re-apply. In some cases, it is necessary to go to the bank in person to resolve pending issues.

The first ten days of credit release to the low-income population were marked by complaints about canceled loans, difficulty and delay in releasing the money, charging unexpected fees and tying.

According to Caixa, between October 11 and 20, the Caixa Tem app received 206 million hits. In the same period in September, there were 25 million.

In a note, the bank also explained that it received a much higher volume of hits than planned.

“In numerical volume, it is as if almost the entire population of Brazil had interacted with the bank in just ten days. Even so, approximately 80% of all requests made have already been completed”, said the bank.

THOSE WHO HAD CANCELED CREDIT WILL BE ABLE TO RE-ORDER, SAYS BOX

According to Caixa, customers who have not had their order processed will be able to redo the request through the application.

On Thursday (20), the bank sent communications to customers through the Caixa Tem app. Anyone who had the contract automatically suspended can redo it through the app following the same process. Those who have a pending issue that needs to be regularized were advised to look for a lottery or Caixa branch.

On the morning of last Friday, the vice president of Caixa’s Retail Network, Júlio César Volpp Sierra, stated, during an event for the breast cancer prevention campaign, that the bank is making technological implementations to support the system and be able to serve customers.

“We are processing the credits and seeking normalization to be able to make the credit for all people”, he said.

WHO CAN GET THE LOAN

The family head registered with Auxílio Brasil who:

• been receiving the benefit for more than 90 days
• does not have a benefit with an end date (by the emancipation rule, when the beneficiary gets a formal job, but is still entitled to the benefit if the income per person in the family is up to R$ 525)
• did not fail to attend the summons of the Ministry of Citizenship for registration update

HOW MUCH WILL EACH INSTALLMENT BE

• The maximum benefit is BRL 160, which corresponds to 40% of the permanent benefit of BRL 400
• The loan can be paid in up to 24 months
• Caixa will charge an interest rate of 3.45% per month
• The minimum installment is R$ 15, varying according to the amount of credit released

HOW TO ORDER THROUGH CAIXA TEM

Access the Caixa Tem app and simulate how much you can hire:

1. Click on the “Loan” option
2. Go to “Simulate and Hire”
3. Now click on “Consigned”

The simulation will tell you:

• the loan interest rate
• the duration of the contract
• the value of each installment
• the amount you will receive as aid if you take out the loan
• the total amount you will pay for the loan at the end

IN AGENCIES, LOTTERIES AND CORRESPONDENTS

Employees of financial institutions must inform the beneficiary that they wish to take out the loan:

• Total amount contracted with and without interest
• Effective monthly and annual interest rate
• Remuneration, moratorium and tax additions levied on the contracted credit
• Amount, quantity and frequency of installments
• Sum of the total payable at the end of the loan
• Discount start and end date
• Net amount of the remaining benefit after hiring
• CNPJ of the bank branch or bank correspondent
• Amount of the commission paid to outsourced workers hired by financial institutions to carry out the sale of credit