Search explodes and website to consult money forgotten in banks goes down

The Central Bank website remains offline this Tuesday afternoon (25), the day after the institution released the consultation of R$ 8 billion that Brazilians have forgotten in banks. The new tool to recover the money has failed since Monday night (24). According to the institution, which works on adjusting the site, the query received “above-expected” demand. With persistent instability, the BC announced that it had temporarily suspended consultations with the new system.

On Monday night (24), the day the service was announced, the online service monitor Downdetector had already recorded a peak of 110 complaints related to the site. Around 9 am this Tuesday, the curve registered a new increase and reached 72 notifications.

The Values ​​Receivable System, as it was baptized, will allow the return of around R$ 8 billion to citizens and companies that, for the most part, have no idea they have the money.

These are amounts from closed checking or savings accounts with the balance still available, fees or installments unduly charged by banks, quotas or leftovers from people who participated in credit unions and resources from consortium groups that were not sought after by the owners. Money is returned within 12 business days.

In the first phase of the service, the BC estimates the return of R$ 3.9 billion. Also in 2022, according to the institution, amounts related to fees and installments of credit operations unduly charged will also be made available, in addition to prepaid, postpaid and securities brokerage and securities brokerage accounts, all closed with available balance. .

The system was launched at the end of 2021. The agency points out that in some situations the amounts may be small, but the new feature will allow their return in an agile manner. The service shows values ​​in accounts from 2001 onwards.

HOW TO CONSULT

To check if there is an available balance to be redeemed, access the Amounts Receivable portal from the Central Bank. Then:

• Click on “Consult the Amounts Receivable Report”
• Click “Start Query”
• Enter your company’s CPF or CNPJ
• Transcribe characters to prove you are human
• If you don’t have any receivables, the message “You currently have no receivables” will appear.
• If there is money to be released, it will appear “Consultation carried out successfully! To know more details of the amounts to be received, access the Registrato”

HOW TO REDEEM

To redeem the amounts, it is necessary to log in to the Registrato system, from the Central Bank, or to the account on the gov.br portal:

• Click on “Access Registrato” after checking if there are amounts to be received or access the service’s login system
• Choose the option to enter your gov.br account or login Registrato
• When passing the cursor on each of the options, it is possible to view the registration option
• To access the balance on the federal government platform, in addition to registering with personal information, you must have a silver or gold login (offered to those who have already integrated their bank account to the government platform or registered facial biometrics in the Meu Gov app. br)
• To redeem the amounts via Registrato, without the need to log into the government platform, access the service’s registration page. You can register via the app, internet banking or by downloading a digital security certificate. The step is necessary to transfer the redeemed amounts to the CPF holder’s account

There is also the option to access the Registrato in the holder’s bank application. The report tested the service in the application of two banks (Bradesco and Sicoob). The system generates a code (PIN), which must be used on the Central Bank website (credenciamento.bcb.gov.br), which is still offline.
See the paths in the application of each available bank:

• Bank of Brazil (Click on: Menu > Services > Registration)
• Bradesco (Click on: Register)
• Savings Bank (Click on: Passwords and Settings > Registrato Banco Central)
• Itau (Click on: Services > Registrato Banco Central)
• Santander (Click on: APP SANTANDER > Santander ON > My moment > Bacen Auto Credenciamento Registrato)
• Sicoob (Click on: APP SICOOB > Services > Registrato Banco Central)
• Sicredi (Click on: Sicredi X > Registrato)

MONEY IS RETURNED IN 12 BUSINESS DAYS

To receive the amounts, the customer must choose the option in which he asks the bank to return the money via Pix. Payment must be made within 12 business days.

If the bank has not signed up for payment via Pix, the institution can make the transfer via DOC or TED within the same period.

Banks that have not adhered to the payment agreement with the Central Bank can exclusively offer the option “Request via institution”, in which the customer must request payment directly from the bank.