Piraeus is a pioneer in the provision of digital services, integrating GenAI technology into the digital assistant of the Piraeus app. This new function offers customers immediate, easy and efficient service, upgrading the experience of banking transactions.

GenAI technology makes Piraeus’ digital assistant available 24/7, ready to answer customers’ questions and support their banking needs in the following ways:

  • Immediate Service: Answers are provided immediately for any issue related to the Piraeus app.
  • Easy Communication: Customers can ask their questions in a simple and friendly way, like talking to a friend.
  • Save Time: The digital assistant guides with direct answers and links, providing easy and quick access to the functions they need, such as requesting products or using self-service services (eg password reset).

To take advantage of the digital assistant, Piraeus customers can simply select the relevant icon, located at the top of the screen, next to the inbox icon. In this way, banking becomes easier, faster and more enjoyable with the Piraeus app and the support of GenAI technology.

Piraeus, constantly utilizing new technologies to continuously upgrade the banking experience, continuously enriches its online services to meet the needs of its customers comfortably and quickly.