By decision of the Deputy Minister of National Economy and Finance, Nikos Papathanasisis included in Recovery Fund and Resilience the project “Development and Operation of the Coordination, Navigation and Multichannel Service Mechanism of the Ministry of Health”, with a total public expenditure of 35,464,000 euros.

The aim of the program is its further digital transformation YOU and the upgrading of citizen service, through a single multi-channel system that will be the hub for coordination, collection and transfer of information for health structures and services.

Among other things, it is envisaged to create a single service call center, a central single application for receiving and managing requests, a coordination mechanism for health service recipient guidance groups, modern service channels, conducting public satisfaction surveys, consultant services for quality evaluation through performance measures, for the continuous improvement of the service mechanism, as well as personal data protection measures.

The ministry responsible and implementing the project is the Ministry of Health.

The Minister of Health Adonis Georgiadis stated: “The digital transformation of the NHS is a real breakthrough in a long-suffering NHS, which needs to keep up with the modern requirements and challenges in the field of Health. The online interface with modern service channels is a guarantee for a new reality, shaping an efficient health system with the aim of upgrading services, better managing care and capturing any weaknesses in the system, so that they can be dealt with immediately, without delays and misinterpretations ».

The Deputy Minister of National Economy and Finance, Nikos Papathanasisunderlined: “We are strengthening the NHS, through continuous interventions in infrastructure, operations and human resources, which include the upgrading of dozens of public hospitals and health centers throughout the Territory, as well as the digitization of the services offered to our fellow citizens every day. The assistance of European resources, such as those secured by the country through the Recovery and Resilience Fund, as well as the fiscal margins created by the prudent economic policy of the governments of Kyriakos Mitsotakis, contribute catalytically to the implementation of our commitments in the field of Health, in improving everyday life and strengthening society. With a plan and actions, we continue the reforms, for the Greece we deserve”.