Choose, a leading communications, digital transformation and omnichannel services company, and Satori Analytics, a leader in artificial intelligence and data analytics, announce their partnership to develop advanced applications that will redefine customer and citizen service.

The two companies join forces to create solutions that harness the power of artificial intelligence and big data, responding to the increased demands for immediate, accurate and personalized service from companies and organizations.

Innovative Solutions with Real Impact

The partnership builds on Choose’s rich expertise in communication and service center management and Satori Analytics’ expertise in developing artificial intelligence technologies.

Together, the companies will offer integrated solutions that will:

  • Elevate the service experience through automated, personalized interactions.
  • Improve efficiency with systems that speed up the response process and reduce operating costs.
  • They enhance accessibility by providing 24/7 support for customers and citizens.
  • Create proactive solutions, anticipating needs before they are even expressed.

Yannis Detsis, President and CEO of Choose, said: “At Choose, we understand that the application of artificial intelligence in the field of service is not only about automation, but about upgrading every point of contact with the customer or citizen. With Satori Analytics, we join forces to create solutions based on continuous learning (continuous learning systems) and intelligent data analysis. Our goal is to integrate technology at every step of the service to deliver accuracy, speed and personalization in a way that is perfectly aligned with the needs of the market.”

For his part, Michalis Georgakopoulos, Founder & CEO of Satori Analytics noted: “The need for better and more direct service to citizens and customers is not new. What is new are the innovative GenAI solutions that have come to radically change our experience as citizens, customers and consumers. Our partnership aims to combine Satori’s know-how with Choose’s experience in service center management and offer real and workable solutions in a sector that needs them.”