“Ask For Angela”, is a term created for those who need help and are in a bar, pub, club or similar place throughout England. So if someone is in a difficult position but can not ask for help, they can simply ask Angela from a staff member.
It is a collaboration between Safer Sounds (part of the Safer Business Network), Greater London Authority, Met Police, City of London Police and licensed venues across the UK, which aims to make catering places safer but not just the whole England.
The Ask for Angela initiative extends to bars, clubs and other licensed businesses across London. People who feel insecure, vulnerable or threatened can discreetly seek help by approaching staff and asking for “Angela”.
This phrase will indicate to the staff that they need help and a trained staff member will then look for ways to help. This can be done by finding one of their own, calling a taxi or calling the security and / or the police.
The sites that support “Ask for Angela” have been trained in Welfare And Vulnerability Engagement (WAVE). This gives staff the opportunity to help customers who may be in a situation that makes them vulnerable or insecure.
Outside London, in fact, it has been used as a code for help since 2016.
It started in Lincolnshire, and after someone spread the idea via Twitter, other sites later took the initiative.
Posters were soon posted in public restrooms (especially for women), explaining “Ask For Angela”.
But does it work?
In a poll of more than 2,000 people conducted through Catcalls Of London and shared exclusively on Metro.co.uk, people anonymously stated reasons why they had never used Ask For Angela.
“I’m not convinced that every bar staff will be trained for this or that they will know what it is. Also, I’m not sure if catering workers would use it. “They are so busy anyway,” said one reader.
“We only saw it as a proposal on the Internet, not in ‘wildlife’ (meaning London),” added another.
“I was not sure if he knew where I was because it is not done everywhere,” admitted another.
Trying “Ask For Angela”
Metro.co.uk decided to try this phrase for a period of several weeks in many places in London, proving that indeed many shops and places did not even know the phrase.
In fact, the manager of a restaurant, said: “There should be more training on this issue and as the staff changes are fast, they make training more difficult. “But it is necessary to ensure that there is knowledge.”
The official instructions to someone at risk from Safer Sounds and Met Police are:
- You must first and foremost be transported to a safe place.
- They should ask you what you need – either to leave the place safely or to meet a friend again.
- If necessary, security can ask the person causing the problem to leave the area.
- If necessary, the police can be called.
- Once you say the word “Angela”, you should not be left alone until they help you.
Farah Benis of the FFA Security Group, which delivers Ask For Angela training, says that “the situation must be treated” discreetly “.
“The person seeking help should be treated with empathy and offered options to get out of the situation with their safety at the forefront.”
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