London (Reuters) – The British parliamentary committee of the Treasury interviewed Nine banks on Monday about the recent computer problems of Barclays and Lloyds Banking Group, who notably prevented the customers of the two groups from making payments.

The parliamentarians asked the banks to detail the duration and the number of breakdowns that have rendered their services unusable by their customers.

Barclays must in particular explain how his teams accompanied his customers during the breakdown which started on January 31 and what measures were taken by his board of directors to resolve the computer problem, according to a letter sent to the bank by the Commission .

Barclays announced on February 3 that his customers had been affected by a technical problem that was delaying payments, without giving details.

Meg Hillier, president of the commission, recalled that these problems can prevent significant purchases, believing that “so that such breakdowns take place within an establishment like Barclays at this time of the year, he acts either bad luck or in poor preparation “.

“Anyway, it is important to understand what happened and what can be done,” concluded the parliamentarian.

(Report Lawrence White, Corentin Chappron, edited by Sophie Louet)

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