(Reuters) -TP (ex -Teleperformance) presented a new strategic plan called “Future Forward” on Wednesday to accelerate its growth and invest strongly in artificial intelligence (AI).
In Paris, around 2:42 p.m. GMT, the title fell from around 12% to 82.68 euros, against a gain of 0.01% for the CAC 40 at the same time.
On the occasion of his “capital Markets Day” in New York, the specialist in call centers said it was to aim for a return to an annual organic growth of his turnover between 4% and 6% in 2028 and count on a recurring Ebita margin around 15.5%, after taking the costs related to AI.
TP also plans to generate a Cash-Flow Net available accumulated by around 3 billion euros over the period 2026-2028, 50% of which will be donated to shareholders.
In February, the group had announced to plan for 2025 pro formal growth of its turnover between 3% and 5%, and had expressed its intention to invest 100 million euros in the generative AI over the year. This initiative has already led to partnerships with Sanas, Parloa and EMA.
The group also announced on Wednesday the acquisition of ONLY agents, a participative production platform for the demand supported by the AI.
TP says it predicts substantial investments over the next three years to accelerate the deployment of AI, “with the support of reinforced leadership to execute this strategy”.
“Our objective is clear: to accelerate growth, increase margins and generate a substantial cash flow to carry out strategic investments and redistribute value to shareholders,” said group deputy director of the group, Thomas Mackenbrock, in a press release.
TP has been concerned about the development of AI from investors who fear that the deployment of this technology does not question the group’s business model.
TP says AI offers “new commercial opportunities”.
“By intelligently orchestrating AI with empathy, judgment capacity and human -specific expertise, TP aims to create competitive advantages for its customers,” said the group.
(Written by Elena Smirnova, edited by Blandine Hénault)
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