The aim of the virtual assistance service is to improve and provide high-level services of the Greek consular authorities, both for Greek citizens residing or located abroad and for foreigners.
In total, the virtual assistant for the general public at the consular authorities works in 19 languages. “A virtual assistant, using artificial intelligence, answers your questions and guides you 24/7, 365 days a year, from any device, through the websites of Consular Authorities, Facebook Messenger and Viber, chatting with you in 19 languages » points out the Ministry of Foreign Affairs in today’s post on social media, simultaneously with the posting of a relevant video on its YouTube channel:
“The Ministry of Foreign Affairs is modernizing and pioneering new digital services through the consular authorities” is underlined at the beginning of the post.
The aim of the virtual assistance service is to improve and provide high-level services of the Greek consular authorities, both for Greek citizens who live or are abroad and for foreigners, without the need for their physical presence at the consular authorities, for many of the consular services.
The virtual assistant has the role of “digital employee” and interacts with the user, understanding and answering the questions asked in written language, through a digital channel (Consular Authority Website, Facebook Messenger or Viber). It also suggests to the client the actions to take, depending on the question, regarding each consular service.
The languages ​​in which Virtual Assistant works are: Greek, English, French, German, Spanish, Albanian, Arabic, Bulgarian, Japanese, Italian, Chinese, Dutch, Polish, Portuguese, Romanian, Russian, Serbian, Swedish, Turkish.
Source: Skai
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