Thessaloniki: A incorrect telephone registration was made by a 49-year-old … volunteer from philotimos

She calls EKAB, finds doctors, lawyers and even psychologists for citizens who need help and all this by answering her personal mobile phone, the number of which, from a wrong registration, refers to the National Center for Social Solidarity (EKKA).

The description of this story may be reminiscent of a farce, but this is not the case, as for the past year and a half, the life of 49-year-old Anastasia Hatzigianni has changed radically. He receives calls from dozens of citizens 24 hours a day, who are supposed to call the National Center for Social Solidarity, in Thessaloniki, and in fact out of philotimos, he tries to serve them, as much as possible.

As explained in the APE-MPE if. Theodora Meramvelliotaki, head of the public relations department of EKKA, “we did not know anything about the specific posting of EKKA’s contact details on the internet”, which was incorrect. “The necessary actions will be taken immediately to correct the post and find the way of its publication. We are sorry for the suffering of the citizen, due to this incorrect publication “, said Ms. Meramvevliotaki and assured that as of today, when the officials of the service were informed, they are already making the necessary moves to inform the prosecution. cybercrime and the corresponding web address.

Requests of all types

“My cell phone rings almost 24 hours a day. They call me at 03:00, at 05:00 in the morning, they ask me for lawyers, doctors, psychologists and even orthopedists “, explains, for her part, the 49-year-old, who, as she says, tries to serve as much as she can, after explaining before that the mobile is private and does not correspond to EKKA.

Dozens of incidents are narrated by Mrs. Hatzigianni, who was a carrier of patients in a city hospital and the offer to her fellow man is a way of life for her. “I was called – among other things – by a woman, who found a homeless person in a bad situation and asked me for help. I apologized to her, I explained to her that all I can do is call EKAB to pick him up and take him to the emergency room, something I finally did “, she explains, while referring to various other incidents, such as when her cell phone rang once in the early hours of the morning and heard a woman calling for help.

Of course, as he says, there are also pleasant conversations, such as when a girl, thinking that she is calling EKKA, listened to the song that the 49-year-old was waiting for and continued to sing it, enjoying the moment. “As soon as I picked up the phone, she (the girl) kept singing it because she liked it so much and I ask: ‘who is it?’ She told me that she called EKKA, I explained to her that the number belonged to me and she said: “I also said while listening to the song, the National Center for Social Solidarity has progressed so far”. “How can you not laugh,” he says jokingly.

The error was detected by a social worker

The social worker Chrysoula Tsapa also witnessed the wrong registration. “While I was at work, trying to serve a citizen of my area, I witnessed an unexpected situation, which I confess, surprised me. I had to seek help from a service that is widely known, the EKKA. I called the landline but no one answered. So, without a second thought, I tried the mobile phone listed below and got in touch with a lady, who assured me that her phone is private and that something went wrong. In fact, he did not fail to mention to me that he constantly receives phone calls with requests from citizens asking for help, while he has been in a difficult position several times, because he can not serve them “.

Ms. Tsapa describes the 49-year-old as “very kind”, noting that “she did not lose her humanity, despite her suffering and tried to help the people who called her”, while she did not know how to correct the problem, the solution of which she has launched, after being informed, by the competent department.

Besides, as Ms. Tsapa points out, this service is very important and especially social workers are used to regular communication and cooperation with its employees.

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