From next Monday, November 4, 2024, the submission of all requests of DEDDIE customers to its branches will be done exclusively in a digital way and not with a physical presence or presentation of documents.

In particular, as announced, from next Monday, all DEDDIE customers will be served for all their requests through the deddie.gr website and the application for mobile phones & tablets “my deddie app” (android & IOS), where they are provided the possibilities of choosing a request category, as well as attaching documents in case they are required.

The new submission method applies to all requests, covering categories such as:

  • New provider connection (initial connection/work/home/business)
  • Modification of an existing connection e.g. increase, decrease, consolidation/separation, divestiture etc
  • Submitting the Installer’s Declaration of Responsibility (initial inspection, regular re-inspection, emergency inspection)
  • Meter Check & Reset
  • Electrification – Connecting a charger to an existing or new supply
  • Night Invoice (grant, change, cancel)

“With the new service method, DEDDIE enhances the customer experience while reducing the effort required to submit a request, providing the possibility to do it remotely. Moreover, a constant priority for DEDDIE remains the upgrading of the services provided to all customers of, with a faster and more efficient satisfaction of their requests”, the Administrator asserts.