With an initiative that aspires to change the relationship of citizens to the state, the government activates the first electronic electronic evaluation platform within the week public service by the citizens themselves.

The need to evaluate the services of the Greek State by the traders emerged because of the problems of public administration, such as bureaucracy and time -consuming processes.

Already in the early 2000s, the first attempts have begun to systematically assess the performance of public services through surveys, questionnaires and platforms of complaints and proposals.

Citizen Service Centers (KEPs) introduced for the first time an organized service evaluation system, while the operation of gov.groffers citizens the ability to rate digital services.

The new initiative of the Ministries of Interior and Digital Government is introducing for the first time to the country a constituted mechanism for evaluating public services by the citizens themselves.

From next Wednesday and for two weeks 5 million registered In the National Communication Register (central basis of the unique registration of communication data of all citizens), aged 17 years and over, they will be able to evaluate the quality of the Central Government and Self -Government bodies provided.

Will be called in particular by email to answer 40-50 questions; rating from 1 to 10 servicethe speed, courtesy and the effectiveness of the services, and they will be able to submit observations.

The platform (its e -mail address will be announced on Wednesday) will be accessible with the personal codes of gov.gr to ensure the uniqueness of the vote.

Services that will enter the “microscope” of citizens are indicative of central government bodies, such as the Independent Public Revenue Authority (AADE), the Public Employment Service (DBA), the Single Social Security Agency (EFKA) and the Government Guard, sports competitions, etc.), services of the regions, such as e.g. The state of the road network, as well as their digital services provided, and special importance will be given to the services of the municipalities, such as electricity, recycling, cleanliness, green, playgrounds, roads, sidewalks, municipal clinics, municipalities, municipalities.

There will also be two questions for observations and suggestions, one for what other services they want to digitize, and the other for free comments to the competent services.

When the evaluation is completed, answers will be separated from the natural person, they will be collected cumulatively and processed “as a large poll for everyday life,” interior minister Thodoris Lebanese said. Then, in May, the data will be publicly accessible.

The process will be repeated twice a yearin April and October, allowing bodies to identify malfunctions and intervene.

The autumn is expected to second phase of the evaluationwhen after each use of public service by direct contact (hospitals, KEPs, etc.), the citizen will receive a unique QR code, through which he will enter an electronic platform for direct transaction evaluation.

“The final judge of state services must be the citizen and for the first time we will give him the tools to be able to evaluate us as a whole and make us suggestions on how we can improve,” had reported by the prime minister Kyriakos Mitsotakis during his visit to interior ministry Last March, heralding the new initiative.

Various surveys conducted from time to time to evaluate citizens of the public services provided may be a precursor to the results of digital evaluation. These investigations they show that the citizens evaluate positive services they have modernized (such as KEPs and Gov.gr), and negative services that require a physical presence in the counter and handling their cases with printed documents.