The Minister of Labor and Social Affairs, Kostis Hatzidakis, visited the EFKA branch in Agios Stefanos to verify its exemplary operation.
“Go to Agios Stefanos”, two friends who I appreciate very much told me. “To see that there the local management of EFKA works well.” So I also went to see a case where EFKA works properly. Let’s see how it is! And my friends were right. Indeed, EFKA operates satisfactorily there. The director, Vasiliki Goni, comes from the private sector and is dedicated to her work. The same goes for the employees I talked to. They were quite willing and helpful.
The insured, who were waiting for their appointments, were generally happy. Citizens are now served with appointments that are made either electronically or by telephone and this is a breakthrough. Progress for the daily life of both the insured and the employees is the Unique Service Number 1555, as well as the new computers that have started to be installed. They will settle in Agios Stefanos very soon.
So there is a proof that things in EFKA can work properly when the Ministry, the Administration and the Directorates of EFKA have the right people and the right direction. And my personal vision is for the whole EFKA to work this way. Serving and not torturing citizens. That is why we are bringing the bill for the modernization of EFKA to Parliament in a few days. To make all the organizational cuts required in order for EFKA to become more modern and friendlier to the insured. With faster supplies. By utilizing his real estate. With high-level executives from both the public and the private sector, who will contribute to the faster reorganization of the Insurance Agency for the benefit of the citizens. By rewarding performance for good employees and by controlling those who do not do their job.
Of course, I know that there are those who still have skepticism. Those who refuse the new. Those who do not want certified lawyers and accountants, unaware that they will get a piece of the stack of outstanding pensions in front of them and thus will make both their own lives and those waiting to retire better. They are the ones who distrust the new single service number 1555, forgetting that he also makes their daily life better, because it frees them from a series of phone calls to which they were not even able to answer, with the well-known scenario that existed a few months ago. Those who are skeptical about the new electronic “Control Tower” for the issuance of pensions that was created a few months ago, even though it has contributed to the fact that we reached 2021 to be a record year in the issuance of pensions.
But I can not do politics following the lovers of immobility. I can not make a policy by simply adopting the continuation of policies that led EFKA to have alone 48% of the complaints of the wider public sector. EFKA needs sections of common sense with people who embrace a spirit of common sense. We will move forward with these people and I am sure that they are the vast majority in EFKA itself.
In this terribly problematic Organization, something has begun to change. With all the really progressive people in EFKA we will complete this difficult effort of modernization. And I am sure that in a few years we will all say “I am proud to have participated in tackling the biggest problem of the Greek public administration”.
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